Avoiding unfair airline fees – a creative solution

An airline passenger in the UK has come up with a clever way to avoid paying a “name change fee” on an airline ticket. The passenger was accidentally booked under the wrong name, but European low-cost airline Ryanair wanted to charge £220 (about $440!) for the name on the ticket to be changed. Instead of … Continued

Lost Luggage Havoc

One member was shocked recently to discover their carry-on luggage had been stolen between boarding the plane and take-off. This member had placed their carry-on items including a computer and credit cards in the seat pocket after boarding. They then got up to use the bathroom before take-off, returning only to discover that the items … Continued

Uncertain future for Malaysia Airlines

The news was hardly surprising considering the airline’s recent financial woes, but Malaysia Airlines recently announced that they had gone into receivership. Fortunately, it seems that the airline will continue operating normally in spite of this, at least in the short to medium term. We do know that the airline will remain a part of … Continued

Velocity points earned with Agoda not posting

As Agoda is a partner of Virgin Australia, Velocity frequent flyers should be able to earn points by booking hotel accommodation online through the Agoda booking portal. However, some of our members have reported that the entitled points have not been posting properly. Are our members doing something wrong or is there a problem on … Continued

Toddlers in First Class: A Recipe for Disaster?

Screaming toddlers can be a nightmare anywhere, let alone on a long flight. But one member this week wonders if they are simply asking for trouble by taking their 18-month-old with them on a long flight in first class. Of prime concern to our member is the disruption and inconvenience a screaming infant could cause … Continued