Emirates Upgrade Changes Hit Qantas Flyers

Qantas frequent flyers have enjoyed many benefits when flying Emirates since the Qantas-Emirates alliance was established in 2013. One of the most popular benefits, albeit an unofficial one, has been the freeĀ upgrades. Emirates has become renowned for dishing out generous operational upgrades, andĀ Qantas flyers with Platinum or Gold status have been the beneficiaries of many … Continued

Virgin Customer Confusion

After a disappointing flight, one member recently contacted Virgin Australia to inquire about a lack of food or drinks on board. But the follow-up “customer service” was so abysmal, it left them feeling even more disappointed with the airline than they had been before complaining! Our member was initially disappointed not to receive a meal … Continued

Skipping the First Flight on a Booking

There could be any number of reasons not to take the first flight of a multi-sector booking. For example, one member recently discovered that it was cheaper to book a ticket from Perth to Singapore via Melbourne, than a direct Melbourne-Singapore flight. Being based in Melbourne, the member is considering purchasing the ticket from Perth … Continued

Qantas Cancellation Catastrophe

One member is bitterly disappointed after Qantas cancelled their booking without notifying them. Adding insult to injury, the airline even charged a cancellation fee. This member had redeemed their hard-earned Qantas points for a flight to Tanzania on oneworld partner Qatar Airways. The points were debited from the member’s frequent flyer account and the additional … Continued

Air Asia and Scoot Launch Cheap Flights to Europe

Low-cost airlines Air Asia X and Scoot have both announced new flights to Europe, and tickets from Australia to Europe are now on sale for as little as $369! From 30 October 2016, Air Asia X will commence flights from Kuala Lumpur to Barcelona using an Airbus A330. The flights will operate via Istanbul, and … Continued