One member is bitterly disappointed after Qantas cancelled their booking without notifying them. Adding insult to injury, the airline even charged a cancellation fee. This member had redeemed their hard-earned Qantas points for a flight to Tanzania on oneworld partner Qatar Airways. The points were debited from the member’s frequent flyer account and the additional … Continued
Low-cost airlines Air Asia X and Scoot have both announced new flights to Europe, and tickets from Australia to Europe are now on sale for as little as $369! From 30 October 2016, Air Asia X will commence flights from Kuala Lumpur to Barcelona using an Airbus A330. The flights will operate via Istanbul, and … Continued
When redeeming frequent flyer points, high taxes can add hundreds of dollars to the cost of a “free” flight. These taxes typically need to be paid with real money, in addition to the points required. Many airlines also impose their own “carrier charges”, sometimes disguised as fuel surcharges. Qantas, Singapore Airlines, Emirates and British Airways … Continued
Our members are outraged by Virgin’s plans to remove key frequent flyer benefits from next month. Gold & Platinum flyers will no longer receive perks including Fly Ahead, complimentary seat selection or bonus points when flying on Virgin’s cheapest Economy tickets. Even when flying on more expensive tickets, Virgin’s most loyal flyers may soon be forced … Continued
Jetstar has been accused of blatantly misleading customers by advertising cheap airfares that don’t exist. After clicking on a Jetstar advertisement for $169 flights to Hawaii, one member was unable to find a single flight available at that price. In fact, the lowest airfare our member could find was double the rate initially shown. While Jetstar … Continued