Australians have been left out of pocket after online travel agency Bestjet went out of business at the end of last year. Thousands of Bestjet bookings have been cancelled, and many of the affected passengers are now left without a refund or a confirmed flight. While some Bestjet customers still have confirmed bookings, others have … Continued
Sometimes when coming across a great airfare deal, it all seems too good to be true. But this is not always the case – as demonstrated by the latest Cathay Pacific mistake fares! Last week, Cathay Pacific accidentally sold a bunch of Business and First Class tickets from Vietnam to North America for well below … Continued
Singapore Airlines has announced a raft of changes to its KrisFlyer frequent flyer program, taking effect from January 2019. The 2019 KrisFlyer changes are largely bad news for frequent flyers, with the cost of some Singapore Airlines award flights and upgrades increasing. We’ve put together this detailed guide with everything you need to know about … Continued
Singapore Airlines has come to the rescue after a Qantas blunder that left an AFF member seeing red. fitzy recently decided to change a Classic Flight Reward booking made with Qantas. Upon calling the Qantas call centre, this member was told that the change would cost 5,000 Qantas points, but that they would receive a … Continued
The Australian Competition & Consumer Commission (ACCC) has called out all four of Australia’s major airlines for misleading customers about their right to a refund. In addition, Jetstar has been fined $1.95 million for making false and misleading representations about its passengers’ rights. The ACCC alleges that Jetstar falsely claimed on its website that certain … Continued