Fly to the Pacific Islands with Velocity Points

Just a few hours’ flight from Australia, destinations in the Pacific Islands offer some fantastic and unique holiday experiences. Conveniently, Virgin Australia flies to many Pacific Island destinations including Fiji, Vanuatu, Samoa and the Cook Islands. Airfares to the Pacific Islands can be a little expensive, so reward flights on these routes can be a … Continued

Premium Economy Deals to Europe

If you’re looking for something more comfortable than Economy but more affordable than Business or First class, Premium Economy can be an excellent compromise. More and more airlines have introduced Premium Economy products in recent years. This product is particularly attractive to many Australians, especially when flying to Europe or North America, as these are … Continued

Jetstar Adds Flights to South Korea

Jetstar will launch 3x weekly flights from Gold Coast to Seoul, South Korea from 8 December 2019. The Jetstar flights to Seoul’s Incheon International Airport will be operated by Boeing 787-8 Dreamliners with 314 Economy seats and 21 reclining Business seats. The flight time will be just over 9 hours. Flights will run on Wednesdays, … Continued

How to Lose a Loyal Customer in 5 Minutes

It takes years to build customer loyalty, but just a few minutes to destroy it. Max Samuels is a Qantas Platinum member who has been loyal to the airline for many years. But in a recent incident, a Qantas staff member was so rude to this member, who also holds lifetime Gold status, that they decided … Continued

Qantas Acts Quickly after Points Stolen

For Qantas Frequent Flyer members with large point balances, having those points stolen could be a nightmare. Thankfully, if this does happen, the airline has processes in place to recover the points. DoctorSimon was mortified to discover recently that 185,000 points had been stolen from their Qantas Frequent Flyer account. The thief had already used the … Continued