The Qantas Group will temporarily ground more than 150 aircraft and cancel all scheduled international flights from the end of March 2020. Qantas and Jetstar will also cut around 60% of domestic flights in response to sharply falling demand for air travel. International Qantas flights will remain grounded until at least the end of May … Continued
Virgin Australia will extend the status of all Velocity Frequent Flyer members for 12 months. It will also gift its Silver, Gold and Platinum Velocity Frequent Flyer members with monthly bonus status credits for the next three months. Virgin initially announced that it was only offering extra status credits for 3 months. But now that … Continued
Qantas Frequent Flyer will give all members a 12-month status extension due to the current COVID-19 situation. All current Silver, Gold, Platinum and Platinum One members whose status is currently due to expire between March 2020 and February 2021 will automatically have their status renewed for another 12 months. This will occur regardless of the … Continued
Qantas has finally launched its much-anticipated Qantas Points Club, which offers benefits to “frequent buyers”. Qantas Frequent Flyer members that earn at least 150,000 points per membership year will automatically receive Qantas Points Club status. In addition, Qantas Points Club Plus membership can be reached by earning 350,000 points per year. Most of these points … Continued
Airline call centres worldwide are struggling to cope with the current surge in demand, leaving many calls unanswered and others on hold for many hours. Qantas customers, for example, have reported waiting well over 5-6 hours on hold – or simply being hung up on – over recent weeks. Qantas call centre staffing levels were … Continued