Qatar Airways’ Generous New Rebooking Policy

At the moment, most airlines are being more generous in allowing free changes. They need to, in order to encourage customers to continue booking during the COVID-19 pandemic. Some airlines are offering to waive change fees once, for example, while still charging any fare difference that may apply. Emirates is going a step further, allowing … Continued

Emirates, Etihad Resume Flights to Australia

Emirates and Etihad Airways are both resuming commercial passenger flights to and from Australia. Qatar Airways, meanwhile, is also making a return to Brisbane in May 2020. Etihad Airways flights from Melbourne to London From today, Etihad will operate one flight per week from Melbourne to London via Abu Dhabi. The flight will operate on … Continued

LifeMiles Safe (For Now) as Avianca Files for Bankruptcy

Colombian airline Avianca has become the latest casualty of COVID-19, voluntarily filing for bankruptcy earlier this week. But the LifeMiles frequent flyer program is safe, at least for now. LifeMiles is the frequent flyer program of Avianca, a member of Star Alliance. It’s popular among Australian frequent flyers because LifeMiles are often sold at generous … Continued

Rex Considers Connecting Capital Cities

Regional Express Airlines (Rex) has floated a crazy idea to start flights on domestic trunk routes between Australia’s capital cities, competing directly with Qantas (and possibly Virgin Australia, if it emerges from voluntary administration). Under the proposal, Rex would lease 10 narrow-body jets and operate on key routes such as Sydney-Brisbane and Melbourne-Adelaide. Rex normally … Continued

No Refunds, Only “Conditional Credits” for Virgin Customers

The federal court has approved a proposal by the Virgin Australia administrator to offer restrictive “conditional credits” to Virgin Australia customers instead of refunds. The new policy applies to Virgin Australia, Tigerair and Virgin Australia Holidays bookings made before the airline entered administration on 21 April 2020. Normal refund and travel credit policies – including … Continued