Jetstar has refunded passengers that were incorrectly charged a $131 fee to change their flight after Jetstar cancelled on them and failed to provide a suitable alternative. Australian Frequent Flyer member sammy had booked a return flight from Sydney to Maroochydore (Sunshine Coast) during a recent sale. This member had flown to the Sunshine Coast last … Continued
Etihad will now offer full refunds to all passengers that purchased tickets in Australia, for flights that were cancelled by the airline due to COVID-19. It comes after the Australian Competition & Consumer Commission (ACCC) engaged with Etihad Airways over concerns passengers were being illegally denied refunds for flights booked in Australia that did not … Continued
Fuel surcharges have long been a pet hate of frequent flyers. They add to the cost of frequent flyer redemption tickets, and in extreme cases, can be even higher than the cost of a regular ticket on the same flight! With worldwide oil prices now at record lows, and airlines desperate to fill seats, a … Continued
It is widely anticipated that airlines will be doing everything they can to lure back customers in the coming period, as travel recovers from the COVID-19 shutdown. Cheap airfares, loyalty programs and special promotions will form a large part of that. Last month, we already saw a “triple frequent flyer points” offer from Qantas. It … Continued
Velocity Frequent Flyer has reinstated reward seats on 19 more non-stop Virgin Australia domestic routes. That’s around double the previous number. Plus, in even better news, Velocity points can now be redeemed for travel any time – effective immediately. Velocity points can also be redeemed once again for flight upgrades, hotel bookings and, shortly, car … Continued