Velocity Frequent Flyer will finally refund Virgin Australia reward seat bookings that have been cancelled, for travel booked until 30 September 2020. This had already been Velocity’s policy prior to Virgin Australia entering voluntary administration. Throughout April and the first half of May, Velocity always said that it would refund the Velocity points & taxes paid … Continued
From next week, travel agents operating in the state of New South Wales will need to disclose any commission, referral fees or incentives they receive from their suppliers. The new rule is part of increased disclosure obligations that will apply to NSW businesses, including intermediaries such as agents. The new state-based laws also require businesses to … Continued
The Australian Competition & Consumer Commission (ACCC) has forced Qantas to contact customers issued with flight credits to inform them of their entitlement to a refund. This includes customers that opted to cancel their booking for a voucher before Qantas cancelled their flight. The ACCC alleges that Qantas failed to adequately inform customers of their … Continued
Qantas will offer triple frequent flyer points on all new domestic flights booked until 24 June 2020, for travel between 27 June and 31 October 2020. The “triple point sale” is expected to launch at 9am today, and runs in conjunction with a Jetstar sale that sees domestic flights start from just $19 one-way. Triple … Continued
Qantas flight credit vouchers have just become more flexible, with Qantas extending their validity by one year and allowing vouchers to be redeemed for multiple trips. Qantas flight credits issued due to COVID-19 cancellations were previously valid until 31 December 2021. But flight credits may now be redeemed until 31 December 2022, for travel up … Continued