Emirates has unveiled the much-anticipated new Premium Economy seats to be installed on a selection of Airbus A380s and new Boeing 777X aircraft. The spacious Premium Economy recliner seats are 19.5 inches wide and offer up to 40 inches of legroom – 2 inches more than Qantas’ Premium Economy seats. Other features include a 13.3″ … Continued
A Qantas call centre agent hung up on a Platinum frequent flyer calling to enquire why it was taking so long to receive a refund for their cancelled flight. The incident not only highlights the poor customer service many receive from the Qantas call centre, but also the lengthy delays many Qantas customers experience with … Continued
Qantas will launch flights on seven new regional routes in early 2021, including to two new destinations, drawing the ire of rival Rex. Just as Qantas’ inaugural Sydney-Merimbula flight departed this week, Qantas announced a raft of new regional routes from Melbourne. Qantas will also start flights from Sydney to Griffith, and Adelaide to Mt … Continued
Regional Express Airlines (Rex), Australia’s largest independent regional airline, has been profitable almost every year since 2004. Given the volatility of the aviation industry and tight margins on regional aviation, that’s a remarkable achievement for the airline which will shortly launch jet services between Sydney, Melbourne and Brisbane. But has Rex’s success been at the … Continued
A Virgin Australia flyer has been incorrectly denied entry to the airline’s newly-reopened lounge at Sydney Airport. Despite holding a valid lounge pass issued by ANZ Bank, the Virgin lounge attendant erroneously informed the customer that single-use lounge passes issued via the customer’s ANZ credit card were no longer being honoured. AFF member Duck posted on Wednesday: … Continued