Last month Qantas announced a plan to close its airport service desks and sales counters, including the service counters in Qantas airport lounges. The airline says that the removal of face-to-face contact points is designed to “enhance customer confidence in flying” during the pandemic. But if the recent experience of a Qantas Platinum member flying … Continued
Qantas appears to be considering a new membership tier for its Points Club program, which launched in March 2020. Currently, Qantas Frequent Flyer members can achieve Points Club membership by earning 150,000 Qantas points during one membership year. A higher tier, Points Club Plus, can be achieved by earning 350,000 points in 12 months. Of … Continued
Velocity Frequent Flyer has announced that some existing Gold & Platinum members will be eligible for another status extension of up to 12 months if they take at least one Virgin Australia flight by 28 March 2021. There are also additional rewards on offer for taking 2 or 3 flights by 28 March next year. … Continued
Top-tier Velocity Frequent Flyer members have accused Virgin Australia of being “asleep at the wheel” until now when it comes to communication. These frequent flyers, who have been fiercely loyal to Virgin Australia in the past, feel their loyalty is no longer being reciprocated. They have become confused about the future direction of Virgin Australia, … Continued
Virgin Australia appears to be granting further status extensions to some Velocity Silver, Gold and Platinum members who didn’t benefit from the previous 12-month status extension announced earlier this year. But Virgin hasn’t gone as far as Qantas in offering an easy opportunity for all members to extend their status for a second year by booking … Continued