Qantas has overhauled its beleaguered call centre in an effort to improve the quality of the service provided. But there have been some teething issues, with Platinum members reporting waiting hours on hold and others complaining that the new menu is not user-friendly. A few weeks ago, the Qantas call centre implemented a new Interactive … Continued
QantasLink will launch new flights from Melbourne to Burnie in north-west Tasmania from next month, as it also adds more frequencies on other regional routes. The Melbourne-Burnie route will be served daily by 50-seat QantasLink Q300s, commencing 21 June 2021. The schedule is as follows: QF2087 Melbourne (MEL) 08:05 – Burnie (BWT) 09:20 QF2088 Burnie … Continued
Many Australian frequent flyers would know the struggle that can be redeeming Qantas or Velocity points. But, as difficult as this can seem at times, it’s nothing compared to the challenge of redeeming points or miles in many overseas frequent flyer programs. At least with Qantas, most partner airline awards are available online and if … Continued
Qantas is giving double status credits, plus 5,000 bonus Qantas points, when booking a flight between Australia and New Zealand by 15 May 2021! This promotion is valid for travel between 17 May 2021 and 28 February 2022. It’s open to Australian and New Zealand residents who register for the offer on the Qantas website. … Continued
Qantas will add new direct flights from Adelaide to Gold Coast, and Darwin to Canberra, as it adds an extra five Embraer E190 jets to its fleet. This brings the total number of E190s leased by Qantas to eight. Qantas announced earlier this year it would wet lease Embraer E190 regional aircraft from Alliance Airlines … Continued