Virgin Australia will end its long-standing partnership with Delta Air Lines next year, switching instead to United Airlines. Subject to government approval, the new agreement between Virgin Australia and United is due to begin from April 2022. Members of Virgin’s Velocity Frequent Flyer program will soon be able to earn and redeem points, and earn … Continued
Last week, Australian Frequent Flyer exposed the dire state of the service being provided by the Qantas call centre. Many customers are waiting hours on hold, only to speak to staff who can’t assist with even basic requests – or for their calls to be disconnected. Clearly, this story has resonated with Australians. Following last Thursday’s … Continued
Finding Business Class award availability out of Australia on Oneworld airlines is often a challenge. But if you’d like to redeem your Qantas points to fly in Business Class to South Asia, the Middle East or Europe, it may be worth considering SriLankan Airlines. Based in Colombo, SriLankan Airlines has been part of the Oneworld … Continued
If you’ve tried to phone Qantas recently, you probably already know how difficult it is to get through to the call centre. Unless you have Platinum or Platinum One status, wait times regularly run into the hours and even if you can get through, there’s no guarantee of receiving correct information or proficient assistance with … Continued
Virgin Australia will finally return to the Sydney-Canberra route from 30 January 2022, after an absence of almost two years. But it won’t be flying its own planes on the hour-long hop between Australia’s largest city and the national capital. Instead, the flights will be operated by Link Airways, which rebranded last year from its … Continued