Ever since Qantas closed its airport sales counters and service desks, customers at the airport with ticketing issues have been forced to phone the Qantas call centre. If you arrive at the airport and there’s a problem with your booking or you need to purchase a ticket, the Qantas staff at the airport have not … Continued
Qantas may call itself the national carrier, but Singapore Airlines actually has more international flights departing from Australia each day than Qantas at the moment. This has been the case for most of the past two years. By our count, Qantas has 97 international flights departing Australia this week. That’s an average of just under … Continued
Last Monday, I wrote an article explaining how you could get better customer service from Qantas by taking advantage of the current Double Status Credits offer to reach Platinum status. The theory being that, as a Platinum member, Qantas would answer your phone calls promptly and at least provide a basic level of customer service. … Continued
Virgin Australia’s Velocity Frequent Flyer members can finally redeem their points to book Singapore Airlines reward seats in Business Class again. From today, Velocity Frequent Flyer has restored access to Business Class redemptions on most Singapore Airlines routes, except to and from Hong Kong or mainland China. Velocity reward seats are available to book on … Continued
The problems with the Qantas call centre are well-documented on Australian Frequent Flyer and elsewhere. Unless you happen to have Platinum or Platinum One status with Qantas Frequent Flyer, you’ll often wait hours on hold just to speak to somebody who isn’t trained properly, can’t help, puts you on hold, or hangs up on you. (Or … Continued