Virgin Australia is discounting Velocity Reward Seats on all of its flights, with 30% off the Velocity points required when booking by 10am on 13 April 2022. This offer covers Virgin Australia Economy and Business Reward Seats booked using Velocity Frequent Flyer points, for travel between 1 May 2022 and 1 March 2023. You can … Continued
If you’ve had trouble using a Qantas flight credit or believe you were overcharged when doing so, the Australian Competition & Consumer Commission (ACCC) would like to hear from you. The ACCC is now calling for submissions from Qantas customers about their experiences when trying to use Qantas flight credits. Qantas customers are invited to … Continued
Prior to COVID-19, Virgin Australia offered lounge access for up to an hour after arrival at the destination airport to Business Class passengers and Velocity Platinum members. Arrivals lounge access was also offered, subject to availability, to Velocity Gold and Virgin Australia Lounge members. This simple but useful benefit allows frequent flyers and Business passengers … Continued
It’s obvious to anyone who’s tried to contact Qantas recently – be it by phone, email, social media or elsewhere – that the airline has completely lost the plot when it comes to customer service. For Qantas customers, the complete lack of basic customer service on the ground is beyond frustrating. But please, for just … Continued
The Qantas website may have plenty of irritating IT bugs, and there are quite a few basic things that can’t be done on it. But one good thing about the Qantas website is that it displays award flight availability for most Qantas Frequent Flyer partner airlines. This includes reward flights operated by Qantas, all Oneworld … Continued