The Qantas Group owns two distinct brands in the Australian market. Qantas is supposed to be the premium, full-service brand while Jetstar is positioned as the low-cost carrier with cheap fares but less service. Ironically though, the customer service provided by Jetstar at the moment is far superior to that of Qantas! The problems with Qantas … Continued
It’s not that uncommon for some airlines to offer discounts to children, or even to sell tickets at different prices based on a person’s location, the type of electronic device they’re using or if they’re travelling for work. There are also plenty of examples of airlines charging different fares on domestic flights to residents and non-residents, … Continued
Qantas will launch two new international destinations from Sydney later this year, with non-stop flights to Seoul and Bengaluru. Jetstar will also launch a new route from Sydney to Seoul. Tickets are already on sale and Qantas Classic Flight Reward seats are now available on some of these flights. The first three Qantas flights from … Continued
Qantas CEO Alan Joyce this week apologised to customers for the long call centre wait times. Chief Customer Officer Stephanie Tully also emailed customers with “an update on contact centre wait times”, where she admitted the current situation has “not been acceptable”. It’s good to see Qantas at least acknowledging there’s a problem, but the … Continued
Qantas is offering 50% off individual Qantas Club memberships to people who join or renew for one year by 11 April 2022. With this deal, you could join Qantas Club for one year as a new member for $399 – a saving of $300. This comprises of the $99 Qantas Club joining fee, which is … Continued