Qantas Opens New Call Centre in Manila

EXCLUSIVE | Most Qantas customers who’ve tried to contact the airline’s call centre in recent months will be aware that it has major problems. Apart from the long wait times often running into hours, nearly everyone who doesn’t have Qantas Platinum or Platinum one status is having their calls redirected to one of Qantas’ outsourced … Continued

Rex Filling Business Class with Free Upgrades

Rex may not yet have a frequent flyer program or competitive airport lounges, but its airfares on capital city routes are affordable and its on-board service is pretty good. Plus, on domestic flights operated by Boeing 737s, many Rex passengers have been lucky enough to get randomly upgraded for free to Business Class! Since Rex … Continued

Earn Status Credits on Velocity Reward Flights

Velocity Frequent Flyer members can earn status credits on all Virgin Australia reward seat bookings for the next two months, with Velocity bringing back the promotion that it ran from October 2021 until March 2022. This new limited-time promotion covers Virgin Australia reward seats booked using Velocity points, for travel from 1 June until 31 … Continued

Last Chance to Redeem Velocity Points for Delta Flights

There’s only less than two weeks left to redeem Virgin Australia Velocity points for Delta flights, but the partnership is going out with a bang! Delta award availability on the Sydney-Los Angeles route is now surprisingly good, with Velocity reward seats available to book on various dates in both Premium Economy (Delta Premium Select) and … Continued