Author: Matt Graham

Matt Graham

Matt was the editor of Australian Frequent Flyer from 2015 until 2025. His passion for travel has taken him to more than 100 countries - with a lot of help along the way from frequent flyer points! Matt's favourite destinations (so far) are Germany, Brazil, Kazakhstan and Uzbekistan. His interests include aviation, economics & foreign languages, and he has a soft spot for good food and red wine. You can connect with Matt by posting on the Australian Frequent Flyer community forum and tagging @Mattg.

View of Sydney Harbour on approach to the airport

Most Sydney Flights Sold Out as Taylor Swift Performs

Almost all of last Saturday's flights from Melbourne, Brisbane and Gold Coast to Sydney were completely sold out as fans travelled to see Taylor Swift.

Etihad Airways Boeing 787 Business Class

Etihad Restricts Reward Seats for Velocity Members

Velocity Frequent Flyer members can no longer access Etihad Business or First Class reward seats more than 30 days before departure.

Qantas Boeing 787-10 and 787-9 Dreamliners

Earn Double Status Credits with Qantas’ February 2024 Offer

Register to earn double Qantas points or status credits when booking Qantas flights until 27 February 2024, for travel until 15 February 2025.

Enseigne du groupe des hôtels Accor, siège social à Issy-les-Moulineaux près de Paris

How to Contact Accor Customer Care

Accor Live Limitless (ALL) doesn't exactly make it easy to speak to a real person at its customer service department. But there are 3 ways to get in touch.

Baron, France - July 29, 2020: A Eurostar e320 high speed train is driving from Paris to London on the LGV Nord, the North European high speed railway line, in the french countryside.

Use Qantas Points to Book Eurostar Trains

You can now use Qantas Frequent Flyer points to book selected journeys on the Eurostar high-speed train within Europe.

Qantas A330 and LATAM 787 in Auckland

Qantas No Longer Triaging Repeat Callers

The Qantas call centre used to triage customers who called repeatedly within a short time to a more experienced onshore agent. This is no longer happening.

priority 1st and 2nd

Loyalty Programs Creating Two Tiers of the Same Status

We're seeing a new trend of airline and hotel loyalty programs reserving certain elite benefits for members who earned their status through actual flights or nights.

LAX Airport

Common Acronyms Used on the AFF Forum

This glossary explains some of the most commonly-used abbreviations and acronyms on the Australian Frequent Flyer forum.

Baggage carousel at Melbourne Airport terminal 1

How to Stop Airlines Losing Your Checked Baggage

If travelling without checked luggage isn't an option, these are some ways to minimise the risk of your bags going missing in transit.