Author: Matt Graham
Missing Ticket Mystery
A Virgin flyer has been forced to pay for a new ticket on the spot after the airline lost all records of their booking. The reservation mysteriously disappeared after the first flight on the ticket had already been flown without incident. This member was flying from Canberra to Hobart, with a short layover in Melbourne. … Continued
Hotel Review: Sheraton on the Park, Sydney
AFF is not just about flying! Hotels are also an important part of the travel experience. In fact, AFF has an entire forum dedicated to hotel experiences and reviews. Our member mmchow recently wrote a review about their experience at Sydney’s Sheraton on the Park hotel. Sheraton on the Park Sydney is located in Elizabeth St, … Continued
Is Qantas Gold Status Worth It?
Having been offered a status challenge, one member wonders if the benefits of Qantas Gold status are really worth chasing. I’ve been offered a status challenge (200SC/90Day). Curious, my major flying days are over and I probably wouldn’t fly enough QF/One World metal to get another 600SC for next year; is it worth giving QF … Continued
Virgin Cuts Status Credits on Cheap Tickets
The number of Velocity status credits you’ll earn on Virgin Australia’s cheapest tickets will soon decrease by up to 50%. Status credits count towards qualifying for elite status with the airline. 500 status credits must be earned within 12 months to qualify for Virgin Gold status. Platinum membership requires 1,000 status credits. The changes come as Virgin … Continued
Cheap First Class Tricks
Want to experience the luxury of First class, but don’t have tens of thousands of dollars to splurge? No worries! This week our members reveal how they fly First class for just a small fraction of the normal ticket price. The trick to enjoying top-notch cuisine, champagne and even a shower on your next flight … Continued
First Class on a Trio of Airlines
Our member boomy recently had the privilege of sampling First class on not one, but three international airlines! Etihad, Cathay Pacific and Japan Airlines were all given a test run on a trip to Europe. The trip began, as they often do, with a visit to the lounge. The recently-opened Etihad lounge in Melbourne proved a … Continued
Emirates Upgrade Changes Hit Qantas Flyers
Qantas frequent flyers have enjoyed many benefits when flying Emirates since the Qantas-Emirates alliance was established in 2013. One of the most popular benefits, albeit an unofficial one, has been the free upgrades. Emirates has become renowned for dishing out generous operational upgrades, and Qantas flyers with Platinum or Gold status have been the beneficiaries of many … Continued
Qantas’ iPads Know All About You
Have you ever wondered how your Qantas flight attendant instantly knew your favourite drink, your preferred name, or perhaps where you worked? The answer is that Qantas knows more about you than you may think. The Customer Service Manager (CSM) on every Qantas flight has access to a whole range of information about their passengers … Continued
Virgin Customer Confusion
After a disappointing flight, one member recently contacted Virgin Australia to inquire about a lack of food or drinks on board. But the follow-up “customer service” was so abysmal, it left them feeling even more disappointed with the airline than they had been before complaining! Our member was initially disappointed not to receive a meal … Continued