FlyingKangaroo
Active Member
- Joined
- Feb 13, 2020
- Posts
- 830
- Qantas
- Gold
- Virgin
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- Star Alliance
- Gold
Tried to call in for Fly Ahead last week on my way to the airport. Agent adamantly insisted I had to pay a change fee (Choice fare, hand luggage only). I tried for a few minutes to walk her through it but she must have been very, very new as she seemed to have no idea what Fly Ahead even was. I politely ended the call and called back to a competent agent, who then had to inform me I'd just missed the check-in cut-off by two minutes when she tried to finalise the change and couldn't do it. Got to the airport less than 5 minutes later but didn't bother as I saw the priority check-in queue was several pax deep.
Two extra hours in the lounge and not the end of the world, but a tad frustrating just the same.
Two extra hours in the lounge and not the end of the world, but a tad frustrating just the same.
