When points won’t stretch the distance

While many of our members like to accumulate points rather than spend them, some have been burned by hard lessons from the past. As the events of 2001 showed with the demise of Ansett, sometimes it can be a case of easy come easy go. Spending those points rather than saving them can be a … Continued

Nuts-on-board: A deadly snack?

An unexpected danger to some passengers on board is the dissemination or consumption of nuts. A four year old girl on a Ryan-Air flight suffered an alleged anaphylactic shock after a fellow passenger opened a packet of nuts in another row. This story raised a number of issues with our members and led them to … Continued

Portable Devices go Gate-to-Gate

One of the biggest changes to the customer experience when flying domestically has been in the area of in flight entertainment (IFE). With seat back screen systems expensive to install and keep updated with technology, airlines have been looking at ways to save money. WiFi streaming is a technology that for many airlines solves the … Continued

Seat buddy issues

For many, the joys of travel include the opportunity to meet to new people. Thanks to assigned seating, you will not always have the choice as to whom you may sit with. That long haul flight could see time fly should you be lucky to be seated beside someone who is witty and entertaining. Taking … Continued

Frequent Flyer Perk Envy

This week many members suffer from some serious perk-envy when some of our members reveal the perks that are attached to their careers. An Amex gold card where accrued points are allowed to be used at the employee’s discretion is a frequent flyers fantasy. A company car with all registration, insurance and petrol paid is … Continued