Following an involuntary downgrade from Business to Economy, one member is frustrated with Qantas’ refusal to offer any sort of refund or compensation. This member had originally booked a Business class ticket from Canberra to Singapore via Melbourne. But the domestic connection was later downgraded to Economy. Qantas offered no refund, and only begrudgingly agreed … Continued
This week our members discuss the pros and cons of booking with a travel agent. While some find travel agents invaluable, others see little benefit and prefer to book their own travel online. There are numerous reasons to book with an agent. As well as offering specialised advice, travel agents often have access to cheaper airfares … Continued
Virgin America Airlines will soon be taken over by US-based Alaska Airlines. As part of the acquisition, the Virgin America brand will eventually disappear, being absorbed into the Alaska Airlines brand. As was the case with the American Airlines/US Airways merger, the process will be a lengthy one. Both airlines promise that there will be … Continued
If you’ve always wanted to visit South America, there has never been a better time! Flights between Australia and South America have traditionally been expensive. But, to the delight of travellers, this appears to be changing. In late 2015, Air New Zealand launched flights from Auckland to Buenos Aires. This effectively broke the monopoly of … Continued
Redeeming points for Business class flights can be a challenge at the best of times. Award availability can be limited, especially on long-haul international flights. But what’s harder than redeeming points for one person? Redeeming for a whole family! One member is looking to redeem points for a family of three. This member would like … Continued