If you’ve ever tried to book a one-way international flight, you may have discovered it’s more expensive than buying a return ticket! This week our members reveal their strategies to beat the one-way price hike and save hundreds of dollars. Many airlines penalise passengers for booking one-way, rather than round-trip international tickets. But one-way bookings … Continued
Frustrated Qantas customers are waiting longer than ever to speak to a call centre agent. Hold times of well over an hour are now normal, and numerous members have reported waiting 3 or even 4 hours. Call dropouts and promises of call backs that don’t eventuate also make the long list of Qantas call centre complaints … Continued
Many airlines have been introducing Premium Economy in recent years as a “middle ground” between Economy and Business class. Most Premium Economy cabins offer seats with more width and legroom than Economy. Some airlines also offer improved meals and other comforts. For example, Qantas provides amenity kits for Premium Economy passengers. One member is considering … Continued
A Virgin flyer’s recent decision to treat themselves to a Business class upgrade ended in bitter disappointment. This member feels they received second class service, including last meal choice, because they had upgraded from an Economy ticket. This member watched on as full-fare paying passengers received blatantly preferential treatment. It seems the type of fare … Continued
Indonesia Air Asia X will suspend all flights from 1 September 2016. This will result in the cancellation of all flights between Sydney, Melbourne and Bali. Affected passengers have been contacted and given the option of a rebooking onto new flights, including via Kuala Lumpur, or travelling prior to the route suspensions in September. Passengers … Continued