Qantas First Lounge Passes for Platinum One Members

Qantas has added a new benefit for its top-tier Platinum One frequent flyers. Platinum One members now receive two annual lounge passes which can be gifted to friends and family or used to bring additional guests into the lounge. These passes can be used in Qantas’ acclaimed international First class lounges, or any other international … Continued

Benefitting from Cancelled Flights

Flight cancellations can cause great inconvenience and wreak havoc to your travel plans. But sometimes there is a silver lining. This week our members share times they have benefitted from flights being overbooked, cancelled or delayed. Numerous passengers have been compensated with free upgrades, free hotels and bonus frequent flyer points, and one member tells … Continued

Save Thousands of Velocity Points to NZ

Flying to New Zealand using Virgin Velocity points? You can save thousands of points by transferring them to the KrisFlyer frequent flyer program and redeeming for flights on Air New Zealand or Singapore Airlines instead. Update: From 7 December 2017, the cost of this award will increase from 17,500 KrisFlyer miles to 28,000 KrisFlyer miles, … Continued

Another Win for Airline Customer Advocate

Two months ago we brought you the story of AFF member kpc‘s downgrade from First class. This member had booked a First class award using Qantas points from Dallas to Sydney. The flight was cancelled at short notice and they were re-booked into a mixture of Economy and Business class via Los Angeles and Auckland. … Continued

Qantas Downgrades Flight… to a Bus

Aircraft downgrades are frustrating for frequent flyers. But Qantas took this a step further recently, cancelling their last flight of the day and rebooking passengers onto a bus! To make matters worse, our member had paid a premium for a “flexible” ticket. Despite this, they ended up paying $127 for the privilege of changing their … Continued