loyalty program

Hi all, Apologies if this has already been discussed but I have a question regarding using UpgradeMe whilst being a VFF Red member. Looking at this link https://www.virginaustralia.com/eu/en/specials-offers/upgrademe/upgrades-velocity-members/ it implies that if I booked a SYD-LAX premium...

Can anyone advise if a SQ(F) award ticket KIX-SIN (booked direct with SQ), can be flown together with separate award ticket SQ(J) SIN-ADL booking (booked via Velocity), without requiring clearing customs in SIN? Wishing to confirm if checked bags can be sent all the way through to final...

I flew BNE-LAX in The Business recently and I have to say I was rather underwhelmed. I've read before that AFF members have felt they're treated differently than passengers who paid cash for their fare rather than on points. Lucky me scored the magical reward seat a few days from departure...

Am about to recommence flying both domestically and internationally after a few years firmly grounded. I currently have QC Membership and lifetime silver (close to Lifetime Gold) as well as a member of Virgin Frequent flyer programme with the lowest level status at present. I will be travelling...

Hi - has anyone booked Melbourne - Bali on Garuda in J class using points? Which ff program is best ...Delta? Thanks for your help ....

Has any one found it again? In the past iteration of the VFF account, there was somewhere, (can't put my finger onto it now), but there was a way/system by VFF to see how many SC would drop, each month, without me having to do the chasing up. Now, with the new fangled VFF account, with the...

After I made some changes via the contact centre to a booking, it has disappeared from my frequent flyer account. If I use Manage My Booking with the reference number, my FF number is already there when I go to edit my details. Should I be worried?

I apologise if this is already answered somewhere, but I am finding the VA/AirNZ divorce to be a bit messy. I recently flew on an SQ ticket as follows: SYD-SIN-BOM, BOM-SIN-AKL. My VFF number was included on the booking and I've received credit for the legs on SQ metal. The SIN-AKL leg was...

HI all I am planning a trip to Europe next year. I want to leverage though my business class trip so that I get free chauffeur transfers at both ends of my trip to London. I would be starting with an estimated 300k Qantas points and 200k Velocity points. My question only concerns the trip to...

AFF gurus, clearly I'm missing something (or something is missing). The following link is to VFF's fare class earn rate and I can't find the reference to '8 - 'when operated by our Partner Airlines' in the T&C's at the bottom. Does anyone know what it is (or where I can find it)? VIRGIN...

I've dug through a few threads to find answers for this and I think I know what the response will be, but just wanted to gather AFFs collective wisdom before moving forward. I'm trying to book something like MEL/SYD - SIN - ZRH/AMS/CPH online with Velocity points, to take advantage of the fact...

Looks like Virgin Atlantic Flying Club is morphing into a new combined loyalty program for the Virgin Group. As far as I can tell though, this is only in the UK and doesn't affect Virgin Australia...

Hi first time poster! My review date for platinum was 3rd August and they are currently assessing my account. I was 100 SC short on 3/8, (eligible sectors were fine) but now, under two weeks later I’ve earned those 100SC. Do you think VA will take those into account as it’s under review? Or will...

Hi all, I'm moving from Sydney to Bangkok for work. I'm leaving as QF Platinum and have checked with Thai, they will not status match i'm not sure what SQ are like with this.. As i will be starting from scratch with star alliance, was wondering if the group had thoughts or experience on...

Just wondering if anyone has flown Westjet with Qantas status? Are there any sort of benefits available, e.g. complimentary checked bags, etc.? The Qantas website is rather light on information about its Westjet partnership, other than that you can earn and redeem Qantas points with them. I'm...

Hey all, So there's a great promotion on at BP currently where I think it's 4 points per dollar or litre or something like that. Anyway, filled up with $200 worth of the finest and when I went to pay the velocity terminal was down and I wasn't able to swipe. I've kept the receipt.... any idea...

Has anyone tried to use the Velocity Amex card at an ATM in the USA? I just get transaction cancelled. I have used it to pay for hotels just can’t get cash. Anyone experienced this? I know I could withdraw cash in Australia.

Hi all, I'm currently sitting on 150k Velocity points, & planning to buy 50k more when I reach 170k, as my main goal is SQ F to BKK next year. However, as currently SQ F Suites are only Dep SYD & would be put in J anyway for SIN - BKK anyway, I'm considering just booking J MEL-SIN-BKK & using...

I’m flying to Cairo then Casablanca and returning to Sydney all on Etihad flights. I’m a member of both Etihad and Virgin frequent flyer programs. Which points should I get? ie frequent flyer points. Which card will I show at check in for best value?

Hi everyone, Yesterday at work, I happened to be chatting to customer who has just recently cashed out all his Qantas Frequent Flyer points for Gift cards from the Qantas Shop. He told me that if I have any points that I should do the same as the program is being devalued in the very...