6 * Pommery Brut Royal Champagne NV $22.50 / bottle QF wines | Page 5 | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

6 * Pommery Brut Royal Champagne NV $22.50 / bottle QF wines

esseeeayeenn

Established Member
AFF Supporter
Joined
Jul 2, 2014
Messages
2,412
Qantas
Platinum
Flights
My Map
Celebrating the "shipped" status was premature.
Received cancellation email.
Rang up and argued about it.
Their offer is we can reorder for a price of $51 which will be available to everyone in a few weeks.
They admit it is their error but they aren't accepting any responsibility..
Absolutely appalling customer relations.
I have been offered 2000 QFF points but I haven't agreed to cancel my orders yet.
I will definitely be exploring my legal options at least in relation to the box I ordered with my membership.
 

redbigot

Active Member
Joined
Mar 11, 2015
Messages
914
Received cancellation email.
Rang up and argued about it.
Their offer is we can reorder for a price of $51 which will be available to everyone in a few weeks.
They admit it is their error but they aren't accepting any responsibility..
Absolutely appalling customer relations.
I have been offered 2000 QFF points but I haven't agreed to cancel my orders yet.
I will definitely be exploring my legal options at least in relation to the box I ordered with my membership.
First rule of gaming the system:
Know when to stop wasting your time on "legal options" - read and understand the T&C you agreed to on purchasing.

Take the 2,000 points and move on.
 

esseeeayeenn

Established Member
AFF Supporter
Joined
Jul 2, 2014
Messages
2,412
Qantas
Platinum
Flights
My Map
First rule of gaming the system:
Know when to stop wasting your time on "legal options" - read and understand the T&C you agreed to on purchasing.

Take the 2,000 points and move on.
I read and understood the T&Cs.
They don't provide a right to cancel an order AFTER it has been partly delivered.
In fact they state at clause 8(e):
(e) Orders for Products that are not Subscription Products cannot be cancelled or modified after that Order has been received and processed by Qantas and/or the Supplier.
I note that this restriction is not limited to cancellation or modification by the member so it would operate to prohibit cancellation or modification by either party.
In my view my order had been received and processed. I received my confirmation of Premium membership by email. I received my 3000 QFF points.
The online status of my order was changed first to "partly shipped" and then to "shipped". A consignment number was allocated.
If all of that doesn't count as being "received and processed by Qantas" then I don't know what would!
The call centre staff tried to argue that each item in an order was a separate order but there is nothing in the T&Cs to support this argument.
 
Last edited:

redbigot

Active Member
Joined
Mar 11, 2015
Messages
914
It's your money, but your lawyer will hopefully tell you to stop wasting his/her time before you spend too much.
 

SleepyPolarBear

Junior Member
Joined
Apr 7, 2019
Messages
47
My lawyer's rates are very reasonable. In fact I have been meaning to increase them.
If you had used a voucher code, I wouldn't bother. There are numerous terms on there, one being no sparkling/champagne products allowing them to cancel.

Having said that, All the Best, your result will set precedence for us all :)
 

oz_mark

Enthusiast
AFF Supporter
Joined
Jun 30, 2002
Messages
17,911
Flights
My Map
If you had used a voucher code, I wouldn't bother. There are numerous terms on there, one being no sparkling/champagne products allowing them to cancel.

Having said that, All the Best, your result will set precedence for us all :)
there would be a confidential settlement before any precedent setting actions occur 😀
 

Rug

Member
Joined
May 9, 2016
Messages
350
Hi all; the dreaded email arrived today 1.36pm advising that due to a pricing error at the weekend Qantas Wine would not be honoring the order. They are going to put the Pommery on sale later this week for$51.99 a bottle. They are offering me this or a full refund. If they don't hear from me they will fully refund my payment.

Well I wont be buying from them as Dan's standard price is $48.78 a bottle.

Cheers Rug
 

redbigot

Active Member
Joined
Mar 11, 2015
Messages
914
Got two consignment numbers, still no email.
One of my members has an order marked as Shipped with Fway tracking number and then received the cancellation email.

The status changes to "Shipped" when they allocate a number in the courier system, it may not actually be picked-up until later in the day or the next day, giving them time to cancel before it actually leaves the warehouse.
 

mini2

Active Member
Joined
Apr 21, 2010
Messages
955
No email, status changed to 'shipped', tracking numbers issued and points credited.
 
  • Wow
Reactions: Rug

redbigot

Active Member
Joined
Mar 11, 2015
Messages
914
Well I wont be buying from them as Dan's standard price is $48.78 a bottle.

Cheers Rug
Wow, DM have put it on "clearance" with the .78 pricing at some stores. My nearest has $48.78, the next nearest in ACT still at $66.50.
 
  • Like
Reactions: Rug

Sbv72

Member
Joined
Oct 31, 2012
Messages
194
Flights
My Map
No email, status changed to 'shipped', tracking numbers issued and points credited.
Email at 11:30 AEST, status changed to ‘shipped’, tracking numbers issued and points credited.

On clearance at some BWS Stores for $42.22.
 

redbigot

Active Member
Joined
Mar 11, 2015
Messages
914
Still a glimmer of hope,


Would that be when it pops up on Aus Post? Because my app has it as "your parcel is coming".
Not necessarily, if you look further it says "Shipping information received by Australia Post " or "
Shipping information approved by Australia Post". That means it's in their system to be collected but hasn't actually been picked up yet.
The status you want is "It's on its way." and "Processed at facility".
 

SleepyPolarBear

Junior Member
Joined
Apr 7, 2019
Messages
47
Not necessarily, if you look further it says "Shipping information received by Australia Post " or "
Shipping information approved by Australia Post". That means it's in their system to be collected but hasn't actually been picked up yet.
The status you want is "It's on its way." and "Processed at facility".
Ahh got it! Went through past orders and saw what you mean.
 
  • Like
Reactions: Rug

AFF on Air Podcast

  • Married Segments & More – AIR024
    Sat, 16 Nov 2019 04:32:20 AEDT
      Airlines seem to love married segments, but for frequent flyers and travel agents they can be extremely frustrating. Sometimes you'll find an award seat on a flight you w ...
  • HARS (Historic Aircraft Restoration Society) – AIR023
    Sat, 02 Nov 2019 13:24:03 AEDT
      The Historic Aircraft Restoration Society (HARS) boasts a collection of over 60 aircraft, including a retired Qantas 747, Super Constellation and DC-3s. John Travolta's Bo ...
  • “Hidden City” Court Case – AIR022
    Sat, 19 Oct 2019 09:30:46 AEDT
      Earlier this year, German airline Lufthansa tried to sue a passenger that exploited the loophole of hidden-city ticketing by skipping the last flight on their ticket. This ...
  • Summer in Europe – AIR021
    Sat, 05 Oct 2019 17:28:53 AEST
      Qantas and Virgin Australia are fighting over two rare and lucrative new landing slots for Tokyo's Haneda Airport. Meanwhile, four European airlines have gone bankrupt in ...
  • Are Loyalty Programs a Scam? – AIR020
    Sat, 21 Sep 2019 08:36:18 AEST
      The ACCC recently released a damning draft report into Australian loyalty schemes, calling out practices that it says may shock consumers and putting loyalty program opera ...

Community Statistics

Threads
83,736
Messages
1,948,085
Members
51,219
Latest member
KikiMH370
Top