6 * Pommery Brut Royal Champagne NV $22.50 / bottle QF wines | Page 7 | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

6 * Pommery Brut Royal Champagne NV $22.50 / bottle QF wines

DC3

Established Member
Joined
Jan 8, 2010
Messages
4,331
Qantas
Platinum
Flights
My Map
Received cancellation email.
Rang up and argued about it.
Their offer is we can reorder for a price of $51 which will be available to everyone in a few weeks.
They admit it is their error but they aren't accepting any responsibility..
Absolutely appalling customer relations.
I have been offered 2000 QFF points but I haven't agreed to cancel my orders yet.
I will definitely be exploring my legal options at least in relation to the box I ordered with my membership.
Mine now show an Estimated Delivery Date of 1/11/19.
Very interesting.
This all seems somewhat contradictory. Am I the only one who can't work this out?
 
Joined
Nov 18, 2011
Messages
7,133
Qantas
LT Silver
Flights
My Map
I phoned them up around lunchtime and said as this is my first order I can’t understand what’s happening. And, if they’re going to cancel part of the order I want them to cancel the whole order. He said he would get back to me tomorrow so I asked him to get back to me ASAP today. He rang back an hour or so later and told me that the order would be fulfilled and he knew I would be very happy. I’d already seen tracking numbers by then.

So, the email came about 6 hours after the tracking numbers.

Surely they haven't forgot to cancel the deliveries even though they cancelled the orders?

And why wait until Tuesday afternoon to contact people?
 
  • Wow
Reactions: DC3

esseeeayeenn

Established Member
Joined
Jul 2, 2014
Messages
2,724
Qantas
Platinum
Flights
My Map
Surely they haven't forgot to cancel the deliveries even though they cancelled the orders?

And why wait until Tuesday afternoon to contact people?
But they didn't cancel the orders.
They emailed us asking if we wanted to cancel or order at the "correct" price of about $51.
They seem to have left the orders in the system waiting for our response by COB tomorrow.
And my guess is that the system has continued processing them.
 

Dr Ralph

Enthusiast
Joined
Jan 21, 2014
Messages
10,317
Qantas
Bronze
Virgin
Red
Flights
My Map
But they didn't cancel the orders.
They emailed us asking if we wanted to cancel or order at the "correct" price of about $51.
They seem to have left the orders in the system waiting for our response by COB tomorrow.
And my guess is that the system has continued processing them.
So I should send an email now cancelling the order? That way I get the product, a refund and keep the points?
 

mini2

Active Member
Joined
Apr 21, 2010
Messages
973
Reminds me of a similar episode involving pricing error, AusPost and David Jones. Gotta stare at the tracking like hawk and redirect when necessary ;)
 

Steady

Senior Member
Joined
Feb 3, 2013
Messages
7,468
Flights
My Map
My QF email arrived at 12.29

I just got an email from AP telling me my order is on its way with delivery on 30th.

tracking shows:

Shipping information received by Australia Post. Tue 22 Oct • 3:08pm

It's on its way
Most recent update
Item processed at facility
SYDNEY NSW
Tue 22 Oct • 8.30pm
 

Community Statistics

Threads
85,368
Messages
2,010,973
Members
52,562
Latest member
Amanda56
Top