6 * Pommery Brut Royal Champagne NV $22.50 / bottle QF wines | Page 4 | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

6 * Pommery Brut Royal Champagne NV $22.50 / bottle QF wines

I love to travel

Established Member
Joined
Jun 4, 2016
Messages
1,264
Qantas
Platinum
I wonder whether Qantas wine club members orders are being honoured and non members not?
 

Dr Ralph

Enthusiast
Joined
Jan 21, 2014
Messages
10,330
Qantas
Bronze
Virgin
Red
Flights
My Map
Dear Steady,

Due to a pricing error on the Qantas Wine website at the weekend, we are unable to honour your order for Pommery Champagne at the price shown. The error was discovered on Saturday morning and we rectified it immediately.

The correct price for Pommery Brut Royal Champagne NV is $66.99; however, it is about to go on sale later this week for $51.99, and we would like to offer it to you at this discounted price. Please let us know whether you would like to proceed with the purchase at $51.99 per bottle, or whether you would prefer us to cancel your order and fully refund your payment.

Please contact us either via return email or by calling our Service Centre on 1800 505 004 by close of business Wednesday October 23 2019. If we haven't heard from you by then, we will cancel your order and refund your payment in full.

We apologise for any inconvenience

Yours sincerely,

The Qantas Wine Team
Seems selective. My order of 1 case was shipped today. If it makes any difference I didn't use one of the discount codes from AFF. Instead I had a unique discount code a friend gave me.
 
Last edited:

sietes

Member
Joined
Oct 29, 2007
Messages
126
Flights
My Map
I wonder if the use of a discount code and/or order history are impacting on whether the order is fulfilled?
 
Joined
Nov 18, 2011
Messages
7,170
Qantas
LT Silver
Flights
My Map
They clearly did not "rectify it immediately", and anyhow that does not mean that somehow that statement justifies that we should not get our order, or that any price differential is our fault. Then, at the same time they withdraw the money anyway. Bloody cheek.


Dear Steady,

Due to a pricing error on the Qantas Wine website at the weekend, we are unable to honour your order for Pommery Champagne at the price shown. The error was discovered on Saturday morning and we rectified it immediately.

The correct price for Pommery Brut Royal Champagne NV is $66.99; however, it is about to go on sale later this week for $51.99, and we would like to offer it to you at this discounted price. Please let us know whether you would like to proceed with the purchase at $51.99 per bottle, or whether you would prefer us to cancel your order and fully refund your payment.

Please contact us either via return email or by calling our Service Centre on 1800 505 004 by close of business Wednesday October 23 2019. If we haven't heard from you by then, we will cancel your order and refund your payment in full.

We apologise for any inconvenience

Yours sincerely,

The Qantas Wine Team
 

esseeeayeenn

Established Member
Joined
Jul 2, 2014
Messages
2,724
Qantas
Platinum
Flights
My Map
I haven't received such an email as yet.
If they try it with my first order I will be arguing the toss.
My first order included membership which they delivered.
So as far as I am concerned we have a contract which they have accepted by performance.
So the time for them to cancel it in accordance with their terms and conditions has passed.
 

esseeeayeenn

Established Member
Joined
Jul 2, 2014
Messages
2,724
Qantas
Platinum
Flights
My Map
Received cancellation email.
Rang up and argued about it.
Their offer is we can reorder for a price of $51 which will be available to everyone in a few weeks.
They admit it is their error but they aren't accepting any responsibility..
Absolutely appalling customer relations.
I have been offered 2000 QFF points but I haven't agreed to cancel my orders yet.
I will definitely be exploring my legal options at least in relation to the box I ordered with my membership.
 
Top