Hilton Honors Site driving me mad

Discussion in 'Other Hotel Loyalty Programs' started by duffshot, May 3, 2006.

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  1. duffshot

    duffshot Member

    Apr 27, 2005
    121
    0
    Brisbane
    Anyone else having problems checking their activity etc with Hilton Honors? I seem to have got in once in about the last 50 attempts
     

  2. serfty

    Moderator

    Nov 16, 2004
    39,257
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    For a limited session, try www.hiltonfamily.com and "sign in".

    This worked for me 100% for about a week around Anzac Day but currently, I only get a limited "My Travel Planner" session.

    This is characterised by the following after 'signing in':

    Welcome back, <serfty first name>
    HHonors Gold VIP #<number>
    Current Point Balance: <point bal>

    The My Way tab does not appear, not does it show your "Number of Qualifying Stays".

    I can make/change bookings etc. I get an error whenever I try some tabs that do appear: "HHonors Activity", "My Email Subscriptions" & "My Profile".

    Here is a typical message, received after clicking on the "My Profile" tab:

    I can tell when I have full access or not, by the presence of the "My Way" tab and the "Number of Qualifying Stays". I saw these early last week when it was working, but no luck at all this week.

    I have emailed HHonors in regard to this.
     
  3. NM

    NM
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    Aug 27, 2004
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    I have experienced the symptoms described by serfty in the recent past. However, just checking now it is all working fine for me.
     
  4. Kiwi Flyer

    Kiwi Flyer Senior Member

    Sep 24, 2004
    5,453
    4
    No problem at all from NZ even when it seemed to be down for Australia.
     
  5. gaia

    gaia Member

    Dec 1, 2003
    125
    0
    The website hasn't worked for me for the last month. Very frustrating.
     
  6. NM

    NM
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    Aug 27, 2004
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    I have had no issued using the HH site in the last month, and I have used it quite a bit in the last week while planning my next trip.
     
  7. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
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    #7 oz_mark, May 16, 2006
    Last edited: May 16, 2006
    It has been busted the last couple of days for me as well. Got an email offering 500 points to customise my Hilton Email. The link just gives errors. The error I get is a slight change of pace though:

    Service Unavailable - DNS failure

    The server is temporarily unable to service your request. Please try again later.

    Reference #11.2c0fc7d.1147775774.2a0aaa7
     
  8. NM

    NM
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    Aug 27, 2004
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    What part is broken for you? I just checked again and all I try is working properly.
     
  9. serfty

    Moderator

    Nov 16, 2004
    39,257
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    Except for a couple of days around Anzac day I have been having problems for nearly two months. Today out of the blue www.hhonors.com actually worked for me. This was after I received a 500 bonus point offer for completing a survey.

    The link on the email did not work; gave the

    "An error occurred while processing your request.

    Reference #99.3c0fc7d.1147775535.29d2d1f ".

    But I typed in www.hhonors.com and off I went.

    Guess what; I must have been lucky as it is not working this evening.

    For a limited session try www.hiltonfamily.com and log on.
     
  10. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
    17,383
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    The link for the MyWay 500 points gives me the error

    Service Unavailable - DNS failure

    The server is temporarily unable to service your request. Please try again later.
    Reference #11.2c0fc7d.1147775774.2a0aaa7
     
  11. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
    17,383
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    Melbourne
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    Just tried to login in, and the My Travel Planner page is not working properly. Lots of Javascript errors and graphics missing and generally not a pretty sight.
     
  12. NM

    NM
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    Aug 27, 2004
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    I don't have any such offer to test for you :(.
     
  13. NM

    NM
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    Aug 27, 2004
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    I just went to www.hilton.com and entered my username and password. That takes me directly to the "My Travel Planner" page. No errors. Displays fine.

    Selecting the "My Profile" tab (or HHonors Activity or any of the tabs) opens a new browser with the requested info all displaying fine.

    I just tested using Mozilla 1.0.7 and again using IE 6.0.2900.2180.xpsp_sp2_gdr.0500301-1519CO and both give me the same successful result.
     
  14. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
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    I can't get it to work in IE 6, Firefox, or even Netscape 7.1 for that matter. Some nights it works, and others like tonight it doesn't.
     
  15. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
    17,383
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    Can log in now and see my travel planner. Link from the email still doesn't work though.
     
  16. Damien

    Damien Member

    Aug 29, 2005
    300
    2
    BNE
    I often have problems logging in and navigating the site, but my email link worked first time. To be honest, it surprised me.
     
  17. Kiwi Flyer

    Kiwi Flyer Senior Member

    Sep 24, 2004
    5,453
    4
    No problems for me.
     
  18. oz_mark

    oz_mark Enthusiast

    Jun 30, 2002
    17,383
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    Hilton site works fine tonight, but the email link is still cactus
     
  19. Kiwi Flyer

    Kiwi Flyer Senior Member

    Sep 24, 2004
    5,453
    4
    Must be an Australian thing.

    Well the link doesn't take you anywhere special, so if you can log in the just go to the My Way tab and click on My Way Email. That gives you the survey.
     
  20. QF WP

    Moderator

    Jun 20, 2002
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    I'm sick and tired of it not working - it's to the point where I am that annoyed that I'll just stop booking Hilton. Hilton, fix your problem.
     
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