I get it now, the pain in the bum of phoning up FB, and airlines.
OT and all that waffly:
Not that I know the solution.
Phone up 131116, put in my FB #, date of birth, had the Coles receipt ready to read out, estimated wait time is (wait for it), 30mins.
So I wait, and wait, and wait, with the same messages going round, and round, like us on Facebook, put in your PIN for redeeming points, etc, etc, etc.
***
So, I went to my local Coles supermarket, which I always do for prepaid mobile phone recharges, as WW do not let their members earn EDR/WWR points on mobile phone recharges, so Coles is the only one with 1:1 rewards, apart from Kmart & Target.
There I go to the service desk, ask for mobile phone recharge, didn't ask if that particular service desk had a FB reader wired to their computer.
Buy the recharge, and then had my phone out with the FB barcode, got told by the lady that that particular machine did not have a FB reader.
Asked if I could cancel that transaction, and go to another counter, no she says.
So I buy the recharge, and go stand at the next counter to the service counter, she tells me she can't do a retro claim.
***
Next time, if any of you colleagues do all your shopping at Coles, make sure that counter has a FB card reader linked to the counter (EFTPOS) machine.
28mins wait time, hearing music and announcements, I had the landline phone where I could see the time I had been waiting, 28mins, then a pause, I thought, wow, my turn next.
Nope, my call got disconnected.
So I have posted my receipt to the FB PO Box at A'Beckett St.
Now, I get it, 2fa is a pain, but having to phone all these essential companies up, only to wait our turn, and then get disconnected!
Never had it this bad from QFF/VA, of getting disconnected that is.
Thought FB was a good business, but turns out, nope, we mean nothing to them.