New flybuys log in system, now needs your mobile for 2fa

[AustraliaPoochie]

If you are into Aust Flybuys, and collecting points from Coles and its related businesses, (and haven't put in your mobile phone number), you will need it from now on.
If you haven't put in your mobile phone number, you can phone up the FB service centre to give it.
News to me, but maybe some of you colleagues already are aware of it!
Overnight, they changed the layout of the Aust Flybuys website, the look of it, ...
But more so, also the need to have them send you a 6 digit code to log in.
For the first few hours earlier on today, I couldn't log in, but now, I am able to, and it now confirms your Aust mobile phone number for them to send that code, just like QTMC.
Good in a way, this will stop FB points disappearing.
Unless of course a scammer does succeed in porting your Aust mobile phone number, then its more so a pain in the prorsterior to solve.

 

[jakeseven7]

Cue the moaning from people who still can’t understand how to use 2FA like when QF moved to it!

 

[GSP]

I've just logged into the new Flybuys website and went through the 2FA and had a look at the website. It doesn't look too bad, however they mention some further updates are coming as there were pages that were in the old layout.

A couple of comments from my 5 minute look around:

1. Whilst 2FA increase security, I hope it is not on every login as like Qantas, waiting for the text to come through can be up to a minute which is a real annoyance.
2. The Transactions page is certainly different and someways good, but I can see it difficult to reconcile purchases with bonus points which come up to a month (or longer as I'm presently experiencing).

 

[jakeseven7]

I've just logged into the new Flybuys website and went through the 2FA and had a look at the website. It doesn't look too bad, however they mention some further updates are coming as there were pages that were in the old layout.

A couple of comments from my 5 minute look around:

1. Whilst 2FA increase security, I hope it is not on every login as like Qantas, waiting for the text to come through can be up to a minute which is a real annoyance.

QF is not on every login. And it doesn’t take a minute, less than 5 seconds normally. Sigh.

 

[coles525]

Screwed when in another country, not using international roaming just to access my points balance!

 

[GSP]

QF is not on every login. And it doesn’t take a minute, less than 5 seconds normally. Sigh.

I said up to one minute. It's normally 30 seconds and occasionally 10 seconds. In 30 seconds, I'm off on other pages doing something else waiting for my text to come through - it shouldn't be like that.

 

[GSP]

Logged in a second time this afternoon and did not get any 2FA, although was in the same browser window so that is good.

Incidentally in the morning, for logging in the first time, it would not accept my email, only the account number. The email worked in the afternoon however.

 

[samh004]

Cue the moaning from people who still can’t understand how to use 2FA like when QF moved to it!

It was a terrible implementation though... and they eventually corrected it by implementing what they should have used at the start. I see no problem with requiring 2FA for redeeming points and changing/accessing account information, but Qantas previously sent codes just to log-in and check your balance. The system needs to be used appropriately.

Even worse for family members managing accounts, like when I'm trying to request a points upgrade for my mother because she doesn't understand how to do it and it requires me calling/texting her to get the code QF just sent her, to a phone she's not even got turned on as she lives in Hong Kong, and is probably at work anyway and the phone is at home. But I digress, they've fixed that and hopefully Flybuys has learnt from others mistakes.

Also, side note, these text messages that are sent out presumably cost the companies, right? So what happens when texts are sent every day because you have a third party app that checks your account balance for you? Flybuys will eventually realise that it might be easier to let users keep their 2FA on them than using a 3rd party who charges per million texts – all adds up.

 

[tomlee1986]

I had issues logging on too for a while.. took at least 3-4 attempts to get that right

 

[rainbowgirl]

I tried to log in using the new system and it wouldn't recognise my existing password. I used the reset password function and set it to the original password again and things seemed to work. I hope they don't expect unique mobile phone numbers as well as unique email addresses for family member accounts.

 

[GSP]

I tried to log in using the new system and it wouldn't recognise my existing password. I used the reset password function and set it to the original password again and things seemed to work. I hope they don't expect unique mobile phone numbers as well as unique email addresses for family member accounts.

When logging in for a first time, it does not accept your email address as a username (despite saying so) - you have to use you FB number. Happened all accounts and all accounts got the 2FA on first long in.

Since then, all accounts can be logged in using the email address as the username and no 2FA, so you will need separate email addresses, but not problems having the same mobile #.

 

[AustraliaPoochie]

After you have done 2fa once with this new FB system, if usual laptop used, after, it does not need phone again, no 2fa.
Havent tried other devices to log into FB tho.

 

[Daver6]

I can't even log in now using my existing number and password. Password reset also isn't working.

 

[ole nimeton]

I've just signed up a new FlyBuys account and did the mobile verification as part of the sign up process. I'm now, however, trying to navigate around my account and look at my settings etc but it keeps prompting me to enter my login details and, when I do, an error message comes up every time saying 'Blocked - you must pair your mobile application'. This occurring on both the website and app. I cannot seem to find any option to pair my mobile, like it is requesting. Phone support was an hour wait, apparently.

A rather frustrating introduction to the program. Grateful for any ideas people may have...

 

[flybuys]

I've just signed up a new FlyBuys account and did the mobile verification as part of the sign up process. I'm now, however, trying to navigate around my account and look at my settings etc but it keeps prompting me to enter my login details and, when I do, an error message comes up every time saying 'Blocked - you must pair your mobile application'. This occurring on both the website and app. I cannot seem to find any option to pair my mobile, like it is requesting. Phone support was an hour wait, apparently.

A rather frustrating introduction to the program. Grateful for any ideas people may have...

Sorry to hear this. If you can provide your details in a private message, we'll help you out.

 

[Franky]

Sorry to hear this. If you can provide your details in a private message, we'll help you out.

How about you help everybody out?....

 

[takobaba]

Sorry to hear this. If you can provide your details in a private message, we'll help you out.

I am having the same issue. On the web when I login this is the error I get nothing else.

I will send you my details in private message.

I cant send you a message help helphelp

 

[AustraliaPoochie]

So now I get 6 digit FB authentication code even when I didn't apply to log in, with a old or new device.
Scary.

 

[serfty]

Rule number 1: Don't use an app if it provides no better usage than via a desktop web browser
Rule number 2: See rule #1

Seriously, most apps want to track your location and many do not allow this to be turned off. I never use an app if it can be avoided.

 

[GSP]

Rule number 1: Don't use an app if it provides no better usage than via a desktop web browser
Rule number 2: See rule #1

Seriously, most apps want to track your location and many do not allow this to be turned off. I never use an app if it can be avoided.

I'm the same re: apps, only use them if I need to when I'm mobile and no desktop equivalent.

What does get on my quince however is when a feature is only available on an app where it could easily be available on a browser based portal. Some examples off the top of my head:
- UBank fast payments such as transferring from your account to a Share Trading account instantaneously only occurs on the app but desktop is overnight transfer.
- Woolies rewards where boosters are only available in the app
- Flybuys (keeping on topic) where the promotions such as that game catching promotions falling for the sky were was only on the app.