New flybuys log in system, now needs your mobile for 2fa

[D4MG]

Sorry to hear this. If you can provide your details in a private message, we'll help you out.

I have the same issue, it won't let me log in either web or app!

 

[flybuys]

I've just signed up a new FlyBuys account and did the mobile verification as part of the sign up process. I'm now, however, trying to navigate around my account and look at my settings etc but it keeps prompting me to enter my login details and, when I do, an error message comes up every time saying 'Blocked - you must pair your mobile application'. This occurring on both the website and app. I cannot seem to find any option to pair my mobile, like it is requesting. Phone support was an hour wait, apparently.

A rather frustrating introduction to the program. Grateful for any ideas people may have...

We're sorry for the hassle. We've consulted our tech team and they've advised that you get this either when a wrong verification code (sent to your mobile) has been entered too many times, or too many requests for verification codes have been made within a certain time period. The "blocked" status is removed within 24 hours. The "error" messaging is being altered to be more explanatory.

 

[flybuys]

I am having the same issue. On the web when I login this is the error I get nothing else.

I will send you my details in private message.

I cant send you a message help helphelp

View attachment 248050

We're sorry about this. We've consulted our tech team and they've advised that you get this either when a wrong verification code (sent to your mobile) has been entered too many times or too many requests for verification codes have been made within a certain time period. The "blocked" status is removed within 24 hours. The "error" messaging is being altered to be more explanatory.

 

[turtleshelf]

We're sorry about this. We've consulted our tech team and they've advised that you get this either when a wrong verification code (sent to your mobile) has been entered too many times or too many requests for verification codes have been made within a certain time period. The "blocked" status is removed within 24 hours. The "error" messaging is being altered to be more explanatory.

Hi, new user, just signed up. I'm getting this error when I have only recieved and entered a single verification code, with no incorrect attempts.
Getting error on both the website and the app, when I try to do anything.

 

[AustraliaPoochie]

Maybe its my phone is not that good at putting out bar codes, but at Coles, my 16 digit FB numbers on phone never want to give the reader that green light.
OT: WWR card at WW will happily light up.
So no app for me, Coles FB wise.
Life is short to reason why, but a very very old half backing on card peeling off off FB card, the Coles store FB readere will accept that!
Phone will still accept emails from Coles via data/wifi.
Still getting FB 2fa for log in, less so.

 

[Adeladiedave]

It is one thing to introduce 2FA, but not everyone has a mobile phone and they don't offer an alternative. I have been a loyal flybuys member for years and now I can't access my own account.

 

[AustraliaPoochie]

No solution I can give, but welcome on board, Adeladiedave.

 

[JaydenLawson]

We're sorry about this. We've consulted our tech team and they've advised that you get this either when a wrong verification code (sent to your mobile) has been entered too many times or too many requests for verification codes have been made within a certain time period. The "blocked" status is removed within 24 hours. The "error" messaging is being altered to be more explanatory.

You can go ahead and inform your tech team that they're wrong. I just signed up for an account, added the verification code correctly - the first and only time. Verified my email address. Blocked.

Good one



Ps.

Cue the moaning from people who still can’t understand how to use 2FA like when QF moved to it!

Cue the whingers who think that people being annoyed at 2FA is the only issue.

 

[InezB]

I also can't log in due problems with "'Blocked - you must pair your mobile application'."

 

[flybuys]

You can go ahead and inform your tech team that they're wrong. I just signed up for an account, added the verification code correctly - the first and only time. Verified my email address. Blocked.

Good one

We're sorry about this - we gave the wrong advice (or explanation), and we are trying to address this issue impacting some new members. If you try again, it should work.

 

[flybuys]

I also can't log in due problems with "'Blocked - you must pair your mobile application'."

We're sorry - if you try it again, it should work. We are trying to fix this issue, but member experience is that the issue lasts for up to about 30 minutes or so.

 

[Mrspineapples]

Sorry to hear this. If you can provide your details in a private message, we'll help you out.

Hi I am having the same problem with everything saying blocked pair with app,
But I can't for the life of me find out how to pair it

 

[Zhi Xu]

Sorry to hear this. If you can provide your details in a private message, we'll help you out.

I am having the same issue. Fly buys help??

 

[jb747]

So, someone steals your phone. Don't worry, it's locked.

They remove the SIM and put it into another phone. A percentage of people (most) don't know that the SIM can have its own code, and will never have given it one.

If they can find your email address, they go to whatever site, and click on forgot password. 2fa is used to help authenticate the new password, but that simply follows the SIM, not the device it was in. They've now locked you out of your account, and very likely have access to keychain or its equivalent.

So, do you have a PIN on your SIM?

 

[ainske1]

I am having the same issue as takoba and Mrspineapples.

On the web when I log in or when I try to "pair my mobile app" via my mobile app I get the same message anyway. I've been going around in circles. Argh! Please help!

 

[AustraliaPoochie]

I get it now, the pain in the bum of phoning up FB, and airlines.
OT and all that waffly:
Not that I know the solution.
Phone up 131116, put in my FB #, date of birth, had the Coles receipt ready to read out, estimated wait time is (wait for it), 30mins.
So I wait, and wait, and wait, with the same messages going round, and round, like us on Facebook, put in your PIN for redeeming points, etc, etc, etc.
***
So, I went to my local Coles supermarket, which I always do for prepaid mobile phone recharges, as WW do not let their members earn EDR/WWR points on mobile phone recharges, so Coles is the only one with 1:1 rewards, apart from Kmart & Target.
There I go to the service desk, ask for mobile phone recharge, didn't ask if that particular service desk had a FB reader wired to their computer.
Buy the recharge, and then had my phone out with the FB barcode, got told by the lady that that particular machine did not have a FB reader.
Asked if I could cancel that transaction, and go to another counter, no she says.
So I buy the recharge, and go stand at the next counter to the service counter, she tells me she can't do a retro claim.
***
Next time, if any of you colleagues do all your shopping at Coles, make sure that counter has a FB card reader linked to the counter (EFTPOS) machine.
28mins wait time, hearing music and announcements, I had the landline phone where I could see the time I had been waiting, 28mins, then a pause, I thought, wow, my turn next.
Nope, my call got disconnected.
So I have posted my receipt to the FB PO Box at A'Beckett St.
Now, I get it, 2fa is a pain, but having to phone all these essential companies up, only to wait our turn, and then get disconnected!
Never had it this bad from QFF/VA, of getting disconnected that is.
Thought FB was a good business, but turns out, nope, we mean nothing to them.

 

[AustraliaPoochie]

More than a week, and even after posting my receipt of the mobile phone top up to FB service centre locked bag at Abeckett St, nothing.
So they don't want us to phone them, they won't let us do retro claim online, they want 2fa only when it suits them...
FB is the really the pits now.
Lesson learnt, don't forget to ask if FB can be scanned at that check out, and don't make any mistakes, or you will have a very hard time trying to contact them.
1.25/10.

 

[Frustrated]

How about you help everybody out?....

Exactly, Have the same issue.. off to a great start

 

[jocress]

WEll my desktop browser keeps taking me to a screen for fingerprint id.... I've already logged in and done the 2fa but now I can't any further. I've tried logging in and out again - same thing. It says submit in the top left hand corner, but when I click on it nothing happens. It's so frustrating when you want to look at the rewards store on a decent sized screen and you can't even get into it.

 

[serfty]

WEll my desktop browser keeps taking me to a screen for fingerprint id.... I've already logged in and done the 2fa but now I can't any further. I've tried logging in and out again - same thing. It says submit in the top left hand corner, but when I click on it nothing happens. It's so frustrating when you want to look at the rewards store on a decent sized screen and you can't even get into it.

I would suggest try clearing cookies and trying again.

This has often resolved issues for me when trying to lo into the Flybuys site on a desktop.

By The Way, @jocress , welcome to AFF.