Missing flybuys points

[Dr Ralph]

Hi there, I have a problem with the below activity:

"Collect 10,000 bonus points
Spend $50 in one transaction at Coles, each week for 4 weeks!"

I already completed the first (24 May) and second (6 June) buys, which are all in the period of limitation. However, I don't see the activity listing in my activated offers now. Could you please help me fix it? How can I send you a private message? (I am new to this forum, so I am not familiar with that), thanks!

These often disappear from your list. This doesn't mean that the offer is not still active.

 

[oz_mark]

Hi there, I have a problem with the below activity:

"Collect 10,000 bonus points
Spend $50 in one transaction at Coles, each week for 4 weeks!"

I already completed the first (24 May) and second (6 June) buys, which are all in the period of limitation. However, I don't see the activity listing in my activated offers now. Could you please help me fix it? How can I send you a private message? (I am new to this forum, so I am not familiar with that), thanks!

This appears in your offers as weekly challenges, and as such they will typically disappear at the end of the week (Sunday). If you have achieved it each week, it will normally reappear in your offer list around Wednesday or Thursday of the next week.

You should see it again on Wednesday, or at the latest on Thursday.

 

[Bojun]

These often disappear from your list. This doesn't mean that the offer is not still active.

Oh! thank you for the reply, I will follow that later

Post automatically merged: Jun 7, 2021

This appears in your offers as weekly challenges, and as such they will typically disappear at the end of the week (Sunday). If you have achieved it each week, it will normally reappear in your offer list around Wednesday or Thursday of the next week.

You should see it again on Wednesday, or at the latest on Thursday.

Many thanks! I will follow up later

 

[kyle]

Oh! thank you for the reply, I will follow that later

Post automatically merged: Jun 7, 2021

Many thanks! I will follow up later

You should get a reminder email too in the middle of the week.

 

[velo]

I generally hate to complain about call centre staffs, but had a shocking experience a few months back when chasing a couple of missing bonus points.
I was offering as much detail (dollar spent, date, offer detail, date I received email etc) but the operator dismissed those details as not needed, as he could see them on his side. I was trying to resolve the issue in one single call, so I pressed to provide more detail but again was declined. So I asked if a confirmation email could be sent to me, but was told that is impossible. I asked when can I expect a response, was told it will be sent to processing team but cannot promise a date, could be a week, or two or more.
During the whole conversation I got the impression that the guy didn't give a damn, and the language used was dismissive and rude.
About 3 weeks later one lot of points appeared on FB app, the other didn't. No communication, no explanation no email. At that point I cannot be stuffed. I love the FB program chasing bonus points but the call centre needs serious training on protocol and language used.

 

[kyle]

I generally hate to complain about call centre staffs, but had a shocking experience a few months back when chasing a couple of missing bonus points.
I was offering as much detail (dollar spent, date, offer detail, date I received email etc) but the operator dismissed those details as not needed, as he could see them on his side. I was trying to resolve the issue in one single call, so I pressed to provide more detail but again was declined. So I asked if a confirmation email could be sent to me, but was told that is impossible. I asked when can I expect a response, was told it will be sent to processing team but cannot promise a date, could be a week, or two or more.
During the whole conversation I got the impression that the guy didn't give a damn, and the language used was dismissive and rude.
About 3 weeks later one lot of points appeared on FB app, the other didn't. No communication, no explanation no email. At that point I cannot be stuffed. I love the FB program chasing bonus points but the call centre needs serious training on protocol and language used.

I have a feeling it's the policies and processes that need to be reworked. I haven't had any problems with the call centre people. I told them I was calling about missing points on x date. They did ID check, confirmed the transaction amount, date and number of points and said it would be processed by the backend in 7 to 10 business days and backend would call if there were any issues.

I would love to see a web form for submitting claims.

 

[AisleSeat]

Seems something has gone wrong in a FB promo.

Instead of receiving 19x bonus points, I received 19 points.

 

[SydneySwan]

I had a spend $50 for X points promo not posted yesterday as well. First time I can remember that happening.

 

[flybuys]

Seems something has gone wrong in a FB promo.

Instead of receiving 19x bonus points, I received 19 points.

Sorry to hear this - can you please let us know which promotion? We'll follow this up.

 

[flybuys]

I had a spend $50 for X points promo not posted yesterday as well. First time I can remember that happening.

If you can let us know the promotion, we will follow this up; thanks.

 

[AisleSeat]

Sorry to hear this - can you please let us know which promotion? We'll follow this up.

Pura Milk.

 

[SydneySwan]

If you can let us know the promotion, we will follow this up; thanks.

PM sent.

 

[flybuys]

Seems something has gone wrong in a FB promo.

Instead of receiving 19x bonus points, I received 19 points.

Thanks for bringing this to our attention. There was an error in the set up of the promotion. The missing points will be added to members' accounts in the next day. Sorry for the inconvenience.

 

[kyle]

Thought I'd had a good run recently @flybuys, but it seems to have come to an end.

Have a Sat-Tue 2000 points bonus for $110 spend (and also Week 1 of a 4 week spend). The standard points came through, but no sign of the bonus.

Why does this keep happening every so often? There must be a wrong line of computer code somewhere.

 

[SydneySwan]

Thought I'd had a good run recently, but it seems to have come to an end.

Have a Sat-Tue 2000 points bonus for $110 spend (and also Week 1 of a 4 week spend). The standard points came through, but no sign of the bonus.

Why does this keep happening every so often? There must be a wrong line of computer code somewhere.

Yes I had an occurrence of this a couple of weeks ago, second time in a couple of months. I sent an email to [email protected] and am awaiting a response. Usually the spend x for y bonus points offers are ultra-reliable with FB but if they are not posted with the regular points then they don't turn up without FB intervention.

 

[kyle]

Yes I had an occurrence of this a couple of weeks ago, second time in a couple of months. I sent an email to [email protected] and am awaiting a response. Usually the spend x for y bonus points offers are ultra-reliable with FB but if they are not posted with the regular points then they don't turn up without FB intervention.

I think my success rate is about 4 out of 5 for those spend x for y bonus points. The most reliable promotion for me is the 4 week one. The points have never failed to post after week 4 of shopping. Hope I haven't jinxed it now.

I will give it another few days before I call the call centre for that mandatory 15-30 min wait despite calling at 9am. BTW, if @flybuys is listening, some feedback on that on hold system, the estimated wait time has never been close to accurate. When it says x minutes, it's always at least double that.

 

[SydneySwan]

My missing points have been posted now following my email to memberhelp.

 

[Tiki]

On Friday 24 Sept I had 6 shake and shop offers I took up as well as the spend $50 4 weeks offer. On Sunday, 3 of the shake and shops posted, 3 did not. I called Flybuys and they said they would get them posted. All items are clearly on my receipt as well as Congratulations 1 qualifying shop is registered. Then yesterday I get an email that says I still don't have week one qualifying shop. Something is definitely wrong in the software somewhere.

 

[Tiki]

Update, 2/3 posted by call centre. One still missing, 275 points for Latina pasta. Sigh.......

 

[kyle]

Update, 2/3 posted by call centre. One still missing, 275 points for Latina pasta. Sigh.......

Flybuys is not making it easy to chase up. No web form, no officially published email address, no online chat. Woolies perform much better on that front.

Think I'll need to mark down Flybuys for that in my next survey if given the chance. Funny how those surveys only seem to focus on whether the programs are value for money, but not on their user friendliness.