MEL_Traveler - seeing as you really have not made any progress at all on your items 1-3 (which I think is also worthy of being an item #4 itself, no communication or action in 9 months!) so maybe one of the members here who may have some contacts higher up the food chain in QF than red roo that they can provide to you. I wish I could help but I agree this needs to be escalated somehow.
well... I have been given a solution.
but that's not the point. it is disappointing that qantas has chosen not to respond to a thread directly addressed to them. and, nine months later touches on the topic at an invite-only lunch but cannot update on here.
this is issue is essentially about the potential dissemination of inaccurate information (that it is a regulatory requirement... qantas refuses to address that issue so I'm beginning to wonder if it really is a regulatory issue?), the refusal to implement a simple solution (waive the assisted booking fees... and note that qantas is the ONLY airline in the world that i deal with that refuses to drop booking fees for services which cannot be competed on line), and finally, we get continually told that qantas has to cut costs... but what sort of effort are they making to increase revenue when you have to travel up to an hour EACH WAY across bangkok to get a cc sited, or half an hour each way in shanghai? I book cx of course. or TG. the money is there for QF to take but they don't seem to care.
i go back to the point... reason 93 should be that qantas will deliver
service excellence to return QFi to profit! if I had a seamless experience with qf I'd fly them. but they sometimes seem determined to make travel as difficult as possible (no interlining of baggage on separate tickets, continually running out of catering, check in staff unaware they can interline tickets to oneworld, inconsistency of crews to the extent it can be uncomfortable to be on the plane, how many years to get the most basic principle of priority boarding right? and the list unfortunately goes on...)
qantas PR (red Roos) are in an enviable front line position to pick up these issues, at a strategic level, run with them via the various departments, and provide feedback here.
rant off now
