complaints & resolution

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  1. B

    Oman Air - has anyone received a refund?

    Has anyone received a refund from Oman Air for a cancelled reservation? I was told my refund would be processed in late Jan (6 months after the cancellation of my reservation) and 12 months after booking. I've now been told that the refund has been "authorised" and would be "another few weeks...
  2. A

    CoverMore kudos - successful claim

    I posted here about a successful TID Claim TID - successful outcome after me delaying the claim Glad to report that CoverMore came to the party on a second claim for an immediately subsequent trip that was also affected. I wasn't expecting a result on this one, as the claim was limited to a...
  3. Mattg

    Do we have a right to complain about poor travel experiences during the pandemic?

    It's obvious to anyone that's travelled during the COVID-19 pandemic that things aren't the same as they used to be. Obviously there are increased hygiene measures in place - which makes complete sense - but there's also a lot of cost-cutting going on. Airlines, hotels and many other businesses...
  4. Seat0B

    Any experiences with TripADeal cancellations and getting a refund?

    My 90 yo Father in Law has had his European holiday (incl river cruise) booked and paid in full last year for travel August 2020 cancelled by TripADeal. Cost over $13,000. He took insurance as part of the TripADeal package, with their insurer, who of course has a "no claims in pandemics"...
  5. MH_fan

    MH's dirty tactics regarding COVID-affected flights

    I've been hearing a lot about Malaysia Airlines' obstructive and underhanded methods in dealing with passengers with COVID-affected flights, so I wanted to share my experience and, hopefully, provide some advice to others who are in the same situation. I had two sets of flights to South-East...
  6. V

    Ponant won't refund on cancelled cruise

    Booked and paid in full for a cruise with Ponant through the travel agency that was arranging a conference. The cruise was an extension of the conference. The agency has refunded most of the other monies that we paid, less some cancellation charges. Ponant is only offering a credit valid until...
  7. Mattg

    Etihad to give full refunds for cancelled flights bought in Australia

    The ACCC put out a press release this morning saying that Etihad had agreed to give full refunds to all passengers that bought tickets in Australia whose flights were cancelled due to COVID-19. This includes passengers that have already accepted travel credits...
  8. NM

    How long did Qantas take to process your refund for cancelled flights?

    Qantas is telling many customers (including me) that refunds for cancelled flights is currently taking around 10 weeks to be processed. Qantas has claimed (according to some media reports) that " most refunds are being processed within six weeks", which does not seem to be the experience of many...
  9. Mattg

    Slater and Gordon class action against travel vouchers

    Slater and Gordon is apparently preparing a class action against airlines and travel companies that have unlawfully refused refunds, instead pushing customers to accept a travel voucher. https://www.slatergordon.com.au/media/travel-vouchers-shouldnt-fly-s-g-prepares-class-actions-for-take-off...
  10. dylarr

    Malaysia Airlines - Refunds on Cancelled Flights

    Hi all, Has anyone had any luck obtaining a refund (rather than flight credit) for flights cancelled by Malaysia Airlines? If so, how did you go about this? I have some bookings that were originally for next month (TPE-KUL-MNL/KUL-TPE-MNL) but obviously they've now been cancelled and Malaysia...
  11. Legoman

    Qantas law unto themselves - don't waste your time with ACA complaint

    As brief as I can this is what happened. Regular weekly silver QFF flyer for work - charter flights. Arrive at airport 45mins before departure (as per recommendation) same as always - done this many, many times. Step up to the bag drop (QFF bag tags) to check single bag and machine can't read...
  12. R

    QF Luggage Comp Claim -

    Hello All, I recently flew QF DFW-SYD via an AA Award Ticket and one of my bags was damaged. I submitted a claim at SYD and was put in contact with QF Customer Support, they offered a replacement bag or $ compensation for the bag that is not repairable. So far so good in terms of customer...
  13. N

    Great

    Great conpany
  14. K

    Qantas cancelled my booking, no notice, no refund made

    Hi all, advice sought. I am due to fly home from Rome in a few days, ticket purchased in March using classic rewards. Last night I went to check my seat, and the return flight no longer existed. It said ‘trip completed’ I phoned Qantas. What occurred was, I booked my flight in March... I’m...
  15. Dr Ralph

    Would you complain if Qantas took your 75K points after the 18 month expiry date?

    Usual hyperbole in this article on the Daily Mail site. But the brief synopsis is that a customer was upset that their 75,000 QFF points was taken after account inactivity of more than 18 months. I understand that Qantas had contacted the person and that this was all as per the terms of QFF...
  16. bpeteb

    Ticket issued with first name duplicated

    So I made a booking on the weekend for our first Virgin flight in many years and for some reason my first name has duplicated on the booking/e-ticket. I didn't notice it until today when I went to add my partner's velocity number to the booking. Flight is to Vanuatu. Just called and told it will...
  17. T

    Compensation for broken laptop during travel

    Asking for a friend: Flying VA domestic this year. My carry-on bag with my personal laptop inside was just over 10KG during boarding, so cabin crew checked it in under the aircraft. Upon receiving it after the flight my laptop was completely smashed. Virgin Australia are not claiming...
  18. melbkate

    Qantas digital lounge invitations and access issues

    Hi all I'd like to express my frustration at the Qantas Lounge changes to digital and also the way they are limited and inflexible and wondering if other people have had similar issues. I fly MEL-SYD return at least once a month. I only bother to use my lounge passes if my flight is delayed or...
  19. R

    Help with Jetstar cancellation issue

    I think Jetstar are going to refuse me a refund after downgrading me to economy and leaving me potentially stranded - any knowledge about complaint escalation? On 1 August Jetstar cancelled their Melbourne to Bangkok service. I was booked in business. Text at 4:22 said I was being transferred to...
  20. AustraliaPoochie

    Flybuys to VFF transfers, anyone else having problems trying to do a tranfer of late?

    I have been doing a lot of FBs to VFF transfers, not sure how many now, for those of you who have tranferred a lot, up to 69 times (not sure is it a annual cycle/or our velocity 12 months cycle), does the system tell you you have gotten to your maximum? Or does FB just stop, and will not allow...
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