C
Can anyone who was offered/given the 10k points confirm previous technical troubles with their account, or is this some generic PR answer they're giving me?
BenHadi
I got the call last week (Friday I think) as well, firstly I thought it was a scam, since they needed to confirm my address, so I said is there a way to ensure this really is from Amex, she said I can call the number on the back of my card to confirm and she'd call me back soon. I did, Amex confirmed its a legit promo for select members only and the girl called me back, confirmed my address and that was it.
Haven't got my points yet, but she did say it'll take up to 10 days or something like that, nice Christmas present, thanks Amex
Now for my issues, first one was a while ago now, I called Amex, told them I'd be buying a new car on my card and told them the amount that will get charged, all was expected to be good! After the transaction, a couple of days later they blocked my card since it was "up for review", after being pissed off at them and on the brink of closing my account, since I had other transactions I needed to put through the card, they sped up the review and assured me it wouldn't happen again.
This year after the Rewards Maximiser downgrade, i called and had a long talk to a senior guy, tried to go for a Platinum Amex, but he would only waive the first year fee, not for life like my RM, I was pretty disappointed at the value erosion of the card, but thought i'd keep it till the end of this year and see what promos other companies come up with for the new year.
The 10k free points is a nice bonus, considering I'd just transferred over 50k to Velocity for some flights, so it was a good topup