What do Qantas crew know about you?

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Definitely got to look at my score one day, have done heaps of surveys over the years...now to find a friendly CSM.
 
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My mother thinks I'm a charmer and I wouldn't want to let her down now, would I ;) - of course, I'll have to change tack a little if it's a male CSM.... :eek:

My wife would use other terminology that doesn't bear repeating here :oops:

I have 2 QF sectors next week (BNE/CBR/BNE), so will try our my charm offensive.
 
markis10 said:
No Qantas crew on Qantaslink.
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Considering they can see the manifest and probably quite a lot more, I'm not sure why that would be an issue. I'm not saying much could be done on a Q400, but some extra recognition/crew knowing about recent +/-'s would be useful.
 
I'll find out what's in my profile on Thursday next week, as I upgraded to J - plus get a meal to photograph for the other thread here
 
A non-Qantas Oneworld Emerald for example will appear as FF EMERALD BA1234567 on the passenger manifest. That's all they will know about that person in normal circumstances unless there is a specific reason to know more such as medical.
 
Ansett said:
Do tell :) Such as
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For example the obvious like our status and destination inc any connecting flights but also details of previous flights, what we were given gratis on a flight and even who we went to see (we mentioned to the CSM we were going to see grand children), details of service failures and that we were given 5,000 points etc.
 
I just thought of an idea that would be good to promote the wow factor onboard and loyalty plus empowering CSM's.

There should be targeted/triggered offers/bonuses displayed on the iPad for the CSM to present to the WP members, like maybe "Good afternoon, Mr cmon0005, good to see you back on board, due to your recent large amount of flights, we are offering you a bonus 5000 points, how does that sound? oh WOW thats fantastic wasn't expecting that, good to know my loyalty is appreciated".

Could be Double status credits for that flight only, could be an electronic voucher for a tour or restaurant for the destination you would be arriving at. Then an email is dispatched with personalised text from the CSM, like "Dear cmon0005, as discussed on board you will find attached a voucher for 2 people on the Hong Kong peak tram, hope you have a good birthday in Hong Kong, Regards CSM X."

However for it to work and seem genuine it would have to be offers based on loyalty and not simply marketing shoved down your throat, it would take loyalty from being before and after flying to during flights.

RedRoo, feel free to take my idea ;)
 
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I got a free bottle of wine a few weeks ago. I was in J on QF571 and it was put in a QF wine gift bag. The reason given was my status achievement. I think they got the year wrong, because I hit platinum last year, but I really appreciated the gesture.
 
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