Six weeks today since my flight.
I rang them last week on another matter and when mentioning this I was put through to the Philipines.
The said to wait X number of business days (forgotten how many now) but that that amount wasn’t up yet anyway.
It may come to that. At the moment I'm just letting the process take its course as it's not really a priority. P1 renewal is sorted so it's only the points.Escalate to VIP team?
That's interesting. Yes, they could well be Club Jetstar bookings. I'm fairly sure they would still have to be points earning though? The Max Bundle's come with a range of advertised benefits. Points and SC's being one of these.Are they Club Jetstar bookings by any chance? I recall there was an issue a couple of years ago where Club Jetstar fares were booking into a bucket which was non-earning with QFF
I'm fairly sure they would still have to be points earning though? The Max Bundle's come with a range of advertised benefits. Points and SC's being one of these.
Thanks for that. Could well be the problem. Oh well, I'm not hurting for the points, so not going to expend too much effort just yet. I'm clearly entitled and have the paper-work to prove it. Happy to do them slowly!Yes, you are still entitled to earn points and SC if a Max bundle is purchased. But it would explain why some of your flights are earning while others aren't if JQ has changed the fare buckets which Club Jetstar books into and not updated QFF on the change.
Here's some of the conversation relating to the issue previously: Slow posting of QFF points and SCs after a JQ flight
Those that you chased up manually, did you you get knocked back? In the past I've had a small number that I chased manually but they just went through once I produced the boarding pass. Never before have had push back after providing BP and invoice.FWIW I have had dozens of JQ flights that I've had to chase up for manual credit (and dozens more which posted fine). None were Club Jetstar.