I had similar issue in May and needed the 10 SCs from JQ flight in mid-May to reach 1200 SCs exactly. Called on 30 May and mentioned I was flying early June and didn't want status downgraded on account of delayed of SCs for JQ flight and they processed the SCs manually for me without boarding passes. He just did it with the ticket number and PNR.
I guess you could try calling back until you get the right person to assist.
Please report back to let us know how you go! All data points are helpful
I have been incredibly frustrated over recent weeks trying to have Qantas process the Jetstar points.
I did try calling again in the hope that I would get another operator who would process them immediately. First I was transferred back and forth across departments for some reason, each time having to go through the saga again. Finally I thought someone was going to help me as I was put on hold for some time. However, she eventually returned to me and only confirmed that I was eligible for the points (yeah I already knew that). Then she told me I had to wait 14 business days and I should call after that and they would process if Jetstar had not already confirmed the flights. Of course it made no sense as she saw my itinerary and boarding passes and confirmed the number of points etc. Surely it couldn't have been too hard for them to post the flights. But apparently impossible until Jetstar confirm (why then ask me to send everything in). By the way, it's 14 business days from after they start the query, not from when you send it in.
So four days later, after more than total 14 business days, I called them back again as instructed. I was then told it had to be 28 business days. Again, put on hold I was feeling a little hopeful. Eventually the operator came back and confirmed the flights and status credits again (!!). So frustrated at this point as he wasn't going to budge until Jetstar confirmed the flights, even though I would have slipped to Gold the following day and flying to USA in a few days. He did say he would make a note and check the file after 28 days and process the flights if Jetstar had not already confirmed them! No help to me at all. I politely asked to speak to a manager as I wanted to escalate the issue. He tried to avoid that, instead repeating everything he'd already told me (28 days etc). I suspected the call was being monitored at this point as midway though the sentence, he suddenly changed tunes.
He told me that under special circumstances, I have been updated to Platinum again. They apparently looked at the previous 3 years status credits and saw that I exceeded the qualifying amount over the 3 years combined and so awarded me with Platinum status again (plus mentioned that I have been Platinum for 8 years). He said the system had already done that and a new card had been posted. Of course I am happy about that, but also frustrated that I was made to feel like they were doing me a favour. I also fear that their system reflects I was given a complimentary upgrade when I actually earned it myself, and this could go against me at a time in the future should I genuinely require it.
After all this I feel like a real complainer, first world problem etc. Just that with the constantly eroded benefits, and flying internationally in a couple of days, I really want to take advantage the little benefit I can get out the programme.
Best wishes to all.
PS If I go to certain restaurants, Qantas points are credited within hours of paying the bill. Just don't get why it takes so long for Jetstar who are owned by Qantas.