I am also experiencing problems. I have three flights owing. Two in January and one in November. All flights had max bundles attached and one was a return leg of a flight that posted.
After lodging a claim, the flights eventually appeared on my account but with zero points and SC's. I objected and was asked for boarding passes and invoices which I duly supplied. The invoice states "Flight plus bundle". After a month or so, they got back to me and said that the flights taken were not entitled to points. I replied a few weeks ago explaining that a Max Bundle should provide points. I haven't heard anything back yet.
Seriously pathetic. As a platinum one, I don't really need the points at the moment and am only pursuing them as a matter of principle. I don't understand why they are being so obstructive. I can only think it's rank incompetence. A look at my history would show that I take a max bundle on every Jetstar flight as I travel with a box of equipment.