Slow posting of QFF points and SCs after a JQ flight | Australian Frequent Flyer
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Slow posting of QFF points and SCs after a JQ flight

MH_fan

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Why does it always take so long for QFF points and SCs to post after a JQ flight?! The fastest I've experienced is a week and when they don't appear after 8 days, I lodge a missing points claim! Is it just me or is this what everyone else also experiences? If this is abnormal, I'm going lodge one after 3 days every time from now on!
 

serfty

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Why does it always take so long for QFF points and SCs to post after a JQ flight?! The fastest I've experienced is a week and when they don't appear after 8 days, I lodge a missing points claim! Is it just me or is this what everyone else also experiences? If this is abnormal, I'm going lodge one after 3 days every time from now on!
OK, it's three days ...
 

MH_fan

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I'm being generous! I've been giving them a week to post each time. I even let it stretch to 9 days on my most recent flight.
 

DontGetMeStarted

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My wxperiwnce is that lodging a claim for a JQ flight makes no differemce to posting times.
I always experience this when travelling JQ to Hawaii and return, the outward bound flights takes about a week to post and then the return even longer
 

mannej

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I have been amused by QF/JQ progress on this issue. In 2013 it took 1 day; In 2016 it took 4 days; now it takes 8 days for me.
In 2011, it took 8 weeks for the flights out to post.

The return flights posted fairly quickly in comparison.
 

AisleSeat

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I'm a little nervous about the JQ delay. Mrs AS only needs 20SC to qualify for Silver by end of March and apply for parental hold.. We're on a qualifying flight on 27 March, hopefully it posts before then.
 

Cool Cat Phil

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For a while JQ were almost as efficient as QF flights to post, ie within 24 hours.
In the past 12 months JQ have slowly become slower & slower to post.
IME, recently took JQ 12 days to now QFF points & SC’s over to QFF.
 

TonyD

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Ive noticed them taking longer so the last couple of times - I logged a message and the points were there next day
 

mingseng

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Last set of JQ flights in mid Dec 2017 didn't get credited after 10 days... I logged a claim, waited 15+ business days, talked to someone at Qantas, got told that I did not select option for getting Status Credits and QFFPs which then I told them I picked a Max bundle for both. Credits then updated on the spot. Just did another JQ flight 10 days ago, still not credited... here we go again... Wonderful customer experience, Jetstar and Qantas.

My other experience, 6 recent flights with SQ. Velocity status credits there the next days for 5 out of 6 flights, 1 flight took 2 days. It can be done!
 

Billt

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Done 2 JQ flight on the 1st FEB now after 8 days still havent received anything . QF number clearly show on the boarding pass
 

Billt

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Still waiting for QF points and SC from 2 recent JQ flight from 1st FEB ( 18 days now ) . Put in a missing points claim on 13th FEB . Call Qantas today and being told sometimes it took 28 days for JQ flight points to process . What are my options to speed things up
 

ksthommo

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Points and status credits for a JQ flight taken 02/02 posted 28/02.
There still no counting towards the Loyalty Bonus.
Waiting on JQ flights taken 06/02 & 07/02.to appear.
Ebay points are nearly posting quicker.
 

pauly7

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Dec 8, 2004
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I find massive variations with Jetstar - last 6 flights range from 2 days to 14 days. I don’t bother chasing them up as they always trickle in, but I did email QFF with a boarding pass once as I was near requal and didn’t want status interruption and they did it overnight for me :)

QF to QFF seems to be lightning these days sometimes a couple of hours after flight completed on the other hand.
 

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