Slow posting of QFF points and SCs after a JQ flight

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nutwood

Active Member
Joined
Mar 4, 2015
Messages
814
Points
365
Noticed today that a month had gone by with no response to my previous e.mail. Have now sent them a screen shot of the booking, showing the Max bundle attached and a useful side window stating the benefits of a Max bundle.
Will be interesting to see what response I get. I think this is now the fourth request. They've had boarding passes, invoices stating what was purchased, now a screen shot showing what was purchased. I'm thinking the next step will be to apply for CCTV coverage of me checking in...
 

Kiwi_Flyer

Active Member
Joined
Feb 6, 2018
Messages
506
Points
295
Coincidentally (or not), I've also chased up some missing credits. It has been a month since QF assured me (when I was chasing up) that they'd manually processed these and they would show up in a couple of weeks. They haven't.
 

nutwood

Active Member
Joined
Mar 4, 2015
Messages
814
Points
365
I've finally had a successful outcome, at least for the moment.
At 14.20 on the 7th of May, I received an e.mail acknowledging that I was entitled to the points and apologising for the inconvenience. This nice gesture was rather spoiled by two e.mails at 17.40 on the 7th of May, both stating that my points claim was unsuccessful as it had been rejected by the partner airline.
The reality is that, according to my activity statement, both my Jetstar Starter Max flights in January have now credited points. We got there in the end and it only took four months!
 

AIRwin

Established Member
Joined
Apr 13, 2013
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4,559
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Qantas
Gold
Virgin
Gold
Points and status credits posted today for a flight on 26 April - l'm not sure if it helped that I did submit a claim for missing points as soon as it allowed me to...
 

Kiwi_Flyer

Active Member
Joined
Feb 6, 2018
Messages
506
Points
295
Points and status credits posted today for a flight on 26 April - l'm not sure if it helped that I did submit a claim for missing points as soon as it allowed me to...

Reminds me I need to chase up again for my missing credits from early March.
 

mc_llama

Newbie
Joined
Mar 4, 2021
Messages
2
Points
10
Am now waiting for points and status credits for from 7 Jetstar flights (all starter plus) dating back to 12th March!

Have consistently started a missing point claim for each flight as soon as I could as they have been consistently delayed for up to month since the start of the year, with no result, Now they're just not crediting me at all so have lodged a ticket with the service centre .

They responded with a request to supply my e-ticket and boarding passes (wtf) for all 7 flights. Bit hard when I use their app and digital boarding passes 🤨



Anyway, sent off the e-tickets and they insisted on boarding passes for 2 of the flights. Luckily one of them was the most recent flight so still had the details in the app so screenshotted it and sent that back.



Still waiting to hear where to from here.
 

nutwood

Active Member
Joined
Mar 4, 2015
Messages
814
Points
365
Am now waiting for points and status credits for from 7 Jetstar flights (all starter plus) dating back to 12th March!

Have consistently started a missing point claim for each flight as soon as I could as they have been consistently delayed for up to month since the start of the year, with no result, Now they're just not crediting me at all so have lodged a ticket with the service centre .

They responded with a request to supply my e-ticket and boarding passes (wtf) for all 7 flights. Bit hard when I use their app and digital boarding passes 🤨



Anyway, sent off the e-tickets and they insisted on boarding passes for 2 of the flights. Luckily one of them was the most recent flight so still had the details in the app so screenshotted it and sent that back.



Still waiting to hear where to from here.
I went back into my Jetstar account, found the original booking, took a screen shot, then e.mailed this to them, along with a request for them to explain what the problem was. Seemed to work after boarding passes, invoices etc failed.
From memory, I got knocked back three times. First time they wanted boarding passes, next time invoices, then they said flights didn't qualify.
 

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