I went back into my Jetstar account, found the original booking, took a screen shot, then e.mailed this to them, along with a request for them to explain what the problem was. Seemed to work after boarding passes, invoices etc failed.Am now waiting for points and status credits for from 7 Jetstar flights (all starter plus) dating back to 12th March!
Have consistently started a missing point claim for each flight as soon as I could as they have been consistently delayed for up to month since the start of the year, with no result, Now they're just not crediting me at all so have lodged a ticket with the service centre .
They responded with a request to supply my e-ticket and boarding passes (wtf) for all 7 flights. Bit hard when I use their app and digital boarding passes
Anyway, sent off the e-tickets and they insisted on boarding passes for 2 of the flights. Luckily one of them was the most recent flight so still had the details in the app so screenshotted it and sent that back.
Still waiting to hear where to from here.
That sounds very much like the reply I received. I sent them BP's and invoices. It couldn't have been more clear.I received a reply yesterday stating I had not paid for the correct fare and wasn't entitled to the points.....this despite sending them evidence that explicitly shows I had purchased the starter pus fare
Currently waiting for the response to my reply now.
Agree. Qantas group do themselves no favours. I switched to VA years ago because of the very poor QF service and never looked back until... I was recently granted gold status through their challenge, although I have continued flying VA, mainly for the economy x seating as a platinum. Maybe this might change when work picks up again and I visit ports with no lounge. Urghh... I generally vote with my feet, so brain says stay with VA but QF lifetime status, network and frequency says I should switch. However reading these horror stories and from my own personal experiences makes me second guess. Maybe I will just hire a car.That sounds very much like the reply I received. I sent them BP's and invoices. It couldn't have been more clear.
I'm a bit bemused as to what is behind this. Being Qantas, it could be as simple as a new staffer with insufficient training. Commercially, there's no advantage to be gained by pushing back against people with solid documentation. Compared with CC earn, the points are trivial and I'm not sure of the value of SC's at the moment. Good for life time benefits certainly.
On the counter side, deny someone with a genuine claim and they'll either continue to hammer away, wasting everyone's time, or they'll take huge offence and bad mouth Qantas for the rest of their living days.
I think you mean 19 June. My JQ flights on 20 June have only just posted.Hah, sadly I can join this conversation from NZ.
I flew WLG-CHC on 19 Jul on a Max Bundle. BP shows QFF, MAX etc etc.
After 2 weeks no credit, so made online claim. This was rejected after a week with ‘flight not eligible’. Have now emailed QFF with BP, tax invoice and scan of emailed booking.
Looks like great patience is needed…
On Friday, July 9, 2021, 19:02, Qantas Frequent Flyer <[email protected]> wrote:
Frequent Flyer number xx_xx_x
Hi Thai-KiwiYour claim for missing Qantas Points submitted on 05-Jul-2021 has been processed but was UNSUCCESSFUL - FLIGHT NUMBER NOT ELIGIBLE TO EARN.
Your claim details
Claim ID: xx_xx_x
Flight Details: JQ 289 19-Jun-2021 WLG CHC
On Tuesday, July 13, 2021, 13:21, Qantas Frequent Flyer <[email protected]> wrote:
Thank you for contacting Qantas Frequent Flyer Service Centre.
I hope this email finds you well.
We highly appreciate you sending copy of travel document to support your flight points claim.
We can confirm that your Qantas Points for this flight JQ289 last 19 Jun 2021 which have been submitted had already been successfully credited to your account.