I went back into my Jetstar account, found the original booking, took a screen shot, then e.mailed this to them, along with a request for them to explain what the problem was. Seemed to work after boarding passes, invoices etc failed.Am now waiting for points and status credits for from 7 Jetstar flights (all starter plus) dating back to 12th March!
Have consistently started a missing point claim for each flight as soon as I could as they have been consistently delayed for up to month since the start of the year, with no result, Now they're just not crediting me at all so have lodged a ticket with the service centre .
They responded with a request to supply my e-ticket and boarding passes (wtf) for all 7 flights. Bit hard when I use their app and digital boarding passes
Anyway, sent off the e-tickets and they insisted on boarding passes for 2 of the flights. Luckily one of them was the most recent flight so still had the details in the app so screenshotted it and sent that back.
Still waiting to hear where to from here.