Should Cathay Booking show up in my QFF ? Cant see it.

Status
Not open for further replies.

Omarko_man

Member
Joined
Jan 9, 2013
Messages
146
Points
10
hi all

I just booked a business trip to Shanghai with Cathay and I asked for my QFF to be added to the booking to ensure I earn points and SCs on my QFF account.

However, I cant see the booking in "my bookings" when I check QFF account online. Was hoping to see it so I can select a seat.

Is this not available for Cathay to work on QFF site? thanks
 

markis10

Veteran Member
Joined
Nov 25, 2004
Messages
30,449
Points
10
It will no show unless it has a QF segment in it, different systems.
 

williamsf1

Established Member
Joined
Jun 1, 2010
Messages
1,191
Points
400
QF and CX are both on the same system ( Amadeus)

I would guess your travel agent might not have added your QFF number in the booking. You should be able to go to CX.com and add it there, then it should display on QF.com
 

Omarko_man

Member
Joined
Jan 9, 2013
Messages
146
Points
10
I just checked the itinerary from the travel agent (we use AMEX at work) and its clearly showing my QFF number under Frequent Flyer number so not sure what else I can try. I dont have Marco Polo club membership so not sure if its worth applying for one and then checking my flight details on the CX website.

EDIT: just noticed it costs $50 to join Marco Polo CX club, not worth it just to select seats.
 

Happy Trails

Established Member
Joined
Jun 8, 2010
Messages
2,572
Points
700
My CX bookings always appear if my QFF number is included.
The only exception has been a third party award where they compounded my first and middle name.
 

eminere

Established Member
Joined
Feb 1, 2014
Messages
1,889
Solutions
1
Points
475
Qantas
Platinum
Hmm try using Finnair MMB to remove and then add back your QFF number and see if that works?
 

Omarko_man

Member
Joined
Jan 9, 2013
Messages
146
Points
10
Hmm try using Finnair MMB to remove and then add back your QFF number and see if that works?

sorry what do you mean ? I cant see the QFF booking under my Finnair MMB

when I check this also on checkmytrip.com.au I can see its showing my QFF number there. weird!
 

Omarko_man

Member
Joined
Jan 9, 2013
Messages
146
Points
10

v8Statesman

Established Member
Joined
Dec 16, 2005
Messages
2,222
Points
10
when I do this I get this :

No Qantas bookings are recorded against your Frequent Flyer membership.

is there a time frame how long this information takes to go through ? The flight was booked and confirmed 5 hours ago.

That page should ask for PNR and surname. Not QFF number and PIN. If it is asking for the latter, look below it for "Manage My Booking" see attached. ImageUploadedByAustFreqFly1407921324.101064.jpg
 

williamsf1

Established Member
Joined
Jun 1, 2010
Messages
1,191
Points
400
when I do this I get this :

No Qantas bookings are recorded against your Frequent Flyer membership.

is there a time frame how long this information takes to go through ? The flight was booked and confirmed 5 hours ago.

Have you received the E ticket yet ? there can be some delay on the agents end as they most likely use a external service
 

Omarko_man

Member
Joined
Jan 9, 2013
Messages
146
Points
10
That page should ask for PNR and surname. Not QFF number and PIN. If it is asking for the latter, look below it for "Manage My Booking" see attached. View attachment 34209

I am using the booking reference from Cathay (same one that works on Checkmytrip.com) and my surname and thats when I get that message - "A match could not be found. Check your details and try again."

Have you received the E ticket yet ? there can be some delay on the agents end as they most likely use a external service

I never receive e ticket , just the itinerary from the travel agent.
 

v8Statesman

Established Member
Joined
Dec 16, 2005
Messages
2,222
Points
10
I am using the booking reference from Cathay (same one that works on Checkmytrip.com) and my surname and thats when I get that message - "A match could not be found. Check your details and try again."



I never receive e ticket , just the itinerary from the travel agent.

If it was booked via a travel agent. It is possible that travel agent isn't using Amadeus as its GDS. In checkmy trip there sometimes is a. "Airline reference" did you see that?if so, plug that in to qantas.
 

mannej

Senior Member
Joined
Mar 16, 2009
Messages
9,873
Solutions
5
Points
985
sorry what do you mean ? I cant see the QFF booking under my Finnair MMB

when I check this also on checkmytrip.com.au I can see its showing my QFF number there. weird!

If you can see your QFF number in the booking, is there a reason to be worried?
 

Omarko_man

Member
Joined
Jan 9, 2013
Messages
146
Points
10
I guess not but I am a very curious man and would like to understand, why cant I see the booking in my QFF online system when others can. And usually, if something like this happens in my experience and with my luck, the number was maybe not entered properly and I wont get the points and then I will have to spend a month chasing them after the flights have been taken.
 

Omarko_man

Member
Joined
Jan 9, 2013
Messages
146
Points
10
If it was booked via a travel agent. It is possible that travel agent isn't using Amadeus as its GDS. In checkmy trip there sometimes is a. "Airline reference" did you see that?if so, plug that in to qantas.

thanks, I just tried to enter the AMEX booking reference number and I get same error message. :(
 

serfty

Veteran Member
Moderator
Joined
Nov 16, 2004
Messages
43,931
Solutions
14
Points
3,300
Qantas
Platinum
Virgin
Platinum
Maybe it hasn't been ticketed yet.

When you look it up on checkmytrip do you see an e-ticket tab at the top?
 
Easy to install and operate, this 10 in 1 lens kit can be used on your Smartphone.

The kit includes a 198 degree fisheye lens, 0.63x wide angle lens, 15x Macro lens, a super wide angle lens, 0.36X , 2x telephoto lens , Kaleidoscope Lens plus a circular polariser lens, star filter lens, flow filter lens.

AFF Supporters can remove this and all advertisements

Himeno

Established Member
Joined
Jun 15, 2011
Messages
4,183
Solutions
1
Points
10
Was the booking made via Amadeus? (Is the booking reference from the travel agent the same as the PNR for CX?)
 
Status
Not open for further replies.

Enhance your AFF viewing experience!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..
Top