DPG
Member
- Joined
- Oct 23, 2005
- Posts
- 172
Hi to everyone...
A little bit of disapointing news... Flight Centre Limited has decided to end the RewardPass program at COB 19 January 2006.
The program was running for approx 13 months. It has not been able to bring enough benifits when compared to the cost of the program.
I guess it is a little dissapointing for those who were collecting these points.
What did people think of the program? Did anyone get to redeem any points?
D P G
Edited to correct Poll.
A little bit of disapointing news... Flight Centre Limited has decided to end the RewardPass program at COB 19 January 2006.
The program was running for approx 13 months. It has not been able to bring enough benifits when compared to the cost of the program.
18 January 2006
MESSAGE TO REWARDPASS MEMBERS
I write to personally advise you of a change in our business that will see Flight Centre Limited disband the RewardPass program and instead focus on customer relationship initiatives like Price Beat Guarantee that offer more immediate benefits to travellers.
This decision comes after a comprehensive review of RewardPass, which was launched in December 2004 as an additional benefit for customers. It is effective from the close of business on January 19, 2006, but you will be able to redeem your entitlement for up to 12 months as outlined later in this correspondence.
While RewardPass has many great features, including free membership, it will not deliver short-term benefits to the overwhelming majority of customers. Flight Centre Limited also incurs significant costs and does not want to pass these on to customers.
As a company, Flight Centre Limited strives to provide you with exceptional service and the best possible travel deals. We believe there are better avenues to provide this than through RewardPass.
The expansion of the Flight Centre brand’s Price Beat Guarantee is an example. Rather than simply beating our competitors’ airfare prices, this expansion means we now invite you to “bring us a competitor’s quote and if it’s available we will beat it”. This includes cruises, tours, accommodation, holiday packages, car hire and other travel products available at Flight Centre shops.
Your Entitlements and How to Redeem You will soon receive details on your entitlement, along with your unique Redemption Code. Your entitlement is, of course, available to you and can be used within the next 12 months as full or part payment for any available product at any Flight Centre Limited leisure travel shop.
Redemption is simple. All you need to do is present your personal letter – with your unique Redemption Code – to your Flight Centre Limited travel consultant when you are ready to book. Your entitlement will be deducted from the cost of your holiday.
As mentioned, entitlements can be redeemed within the next 12 months.
ACN 003 377 188
Level 13, 316 Adelaide St
Brisbane Qld 4000
On behalf of our 4500 people throughout Australia, thank you for your continued support of our company. Please contact your expert Flight Centre Limited consultant at your convenience to discuss your travel options.
Yours sincerely
Graham Turner
Executive chairman
Flight Centre Limited
I guess it is a little dissapointing for those who were collecting these points.
What did people think of the program? Did anyone get to redeem any points?
D P G
Edited to correct Poll.