MH148 12th Nov late flight cancellation

[MEL_Traveller]

Unfortunately the exact reason is often unknown to the passenger and whatever "reason" is given, verification is difficult

In my case it was called a " delay" but the rescheduled flight was 24hrs later. So was it a cancellation or a delay?

To carve out liability under the Malaysian code, the delay has to be due to severe weather, natural disasters, political instability, or ATC.

So pretty easy to identify if it’s one of those.

 

[QfHrGr]

I did check the inbound flight on flightaware and apparently that flight was also cancelled, so i wouldn't say it's because of the delay on the inbound flight. Keen to know if there's anywhere else to verify the actual reason for compensation as this 12 hour delay with 3.40am departure time has caused chaos to my schedule and terrible inconvenience if the airport couldn't prepare my mom a wheelchair assistance. I rang MH and they say they couldn't secure that on their end either due to short timeframe , which is unacceptable to consumer

Re wheelchair assistance, once on board ask the cabin crew to organise it. They are able to do that if you still luck out before the flight. Even if you are able to secure something before the flight, still no harm in asking the cabin crew to check and confirm that your mum's wheelchair requirement will be met on arrival.

 

[AIRwin]

I'll accompany her to do the check in , the issue is she doesn't speak english and she doesn't know where to go after she goes past the checkpoint.

This reminds me of a previous encounter - perhaps in the worst case the check-in agent can ask around if another passenger on the same flight is willing to escort your mom past the checkpoint?

Post in thread 'QF lounge meet ups - How to answer the offers?'

Apr 29, 2019

I recently flew MEL-SYD on a JQi flight. As I was walking past the service desk after checking in, the staff called out to me and asked if I could help guide a passenger who didn't speak much English through the immigration process for a domestic flight. I ended up taking him as a guest to the First Class lounge and even asked him to follow me on the T bus from SYD international to domestic as his relatives were mistakenly waiting for him there...

• AIRwin

• 

 

[Quickstatus]

So pretty easy to identify if it’s one of those.

On an individual customer level , it would be hard to get the exact verifiedreasons

 

[markis10]

This reminds me of a previous encounter - perhaps in the worst case the check-in agent can ask around if another passenger on the same flight is willing to escort your mom past the checkpoint?

Post in thread 'QF lounge meet ups - How to answer the offers?'

Apr 29, 2019

I recently flew MEL-SYD on a JQi flight. As I was walking past the service desk after checking in, the staff called out to me and asked if I could help guide a passenger who didn't speak much English through the immigration process for a domestic flight. I ended up taking him as a guest to the First Class lounge and even asked him to follow me on the T bus from SYD international to domestic as his relatives were mistakenly waiting for him there...

• AIRwin

• 

Hardly a previous encounter, a LCC doing its own ground services while MH are full service using Menzies as their local agent.

 

[MEL_Traveller]

On an individual customer level , it would be hard to get the exact verifiedreasons

If it’s not ATC, a riot, or extreme weather, the code applies.

It’s really not that hard to find out if any one of those things are happening at KUL or in Kuala Lumpur.

 

[Quickstatus]

If it’s not ATC, a riot, or extreme weather, the code applies.

I think those "extraordinary" circumstances are not necessary to get a full refund or rerouting
Just delays of a certain period is eligible

However, it is a bit moot in the end because getting a full refund just means the passenger is no longer travelling. It does not solve the issue of being delayed. If the passenger still wants a full refund and still wants to travel, then the cost of a last minute ticket will generally far exceed the refund.

 

[MEL_Traveller]

I think those "extraordinary" circumstances are not necessary to get a full refund or rerouting

Even delays of a certain period is eligible

It doesn’t appear to, unless there’s case law to the contrary, as we often see in the European and UK context.

https://flysmart.my/wp-content/uploads/2018/06/Malaysian-Aviation-Consumer-Protection-Code-2016.pdf

Flight delays of 5 hours or more are mentioned, which require a hotel and transport to and from the airport. The schedule says more than one night may be required under this provision.

Cancellation requires re-routing.

Dunno if there’s case law that stipulates a delay over ‘x’ number of hours constitutes a cancellation, as it does in the EU.