Red Roo Appreciation Thread

[QF WP]

Should we start this thread over on FT? I can just imagine the vitriol from certain parties

 

[boomy]

Should we start this thread over on FT? I can just imagine the vitriol from certain parties

This thread is way too positive for FT

 

[Ansett]

This thread is way too positive for FT

And lets make sure we keep it that way

 

[samh004]

A great thread idea!

I too would like to offer my thanks for all the help I have received over the years, and the willingness to work with me when I come up with events I'd like Red Roo to attend. I hope there's many more, and the positive relationship keeps moving forward... in particular I can't wait for the next loyalty lunch and hope there might be a spot for the Social Ambassador/Scribe

 

[Deena]

Glad this thread was started, reminded me I had wanted to stop being the long time lurker I have been and post about my heart warming experience.

I had been to the toilet, and in passing asked Michelle in the galley was she having a good flight. Michelle and I had a lovely long conversation. She enquired was I returning home to Melbourne. I told her this was the first holiday my sister and I had had together, the first holiday my sister had had for over 20 years. Michelle gave me multiple suggestions of activities we could do whilst in Melbourne.

When I went to return to my seat she called me back. She said our holiday was cause for celebration and she should give myself and my sister some Champayne. A bottle each duely given to me.

I had seen Michelle serving on the other side to us. She had a genuine smile, could see her conversing and laughing with passengers. I hope she recieves frequent compliments based on our flight Perth to Melbourne QF476 7 January she deserves accolades.


Delightful, thoughtful gesture, thank you Michelle. Red Roo I would love to see this compliment passed to Michelle.

 

[Speedbird001]

Yes, thanks to Red Roo for sorting out online mall debacle. If only these things weren't so hard in the first place. But great that we have a channel through which to allow common-sense and decency to prevail.

 

[kevrosmith]

Speedbird001, many here don't often use first names of members online, even if we are aware of them, to help provide some anonymity stil.. Perhaps you could edit your previous post?

 

[QF WP]

Speedbird001, many here don't often use first names of members online, even if we are aware of them, to help provide some anonymity stil.. Perhaps you could edit your previous post?

Kevrosmith, I just logged in and agree with your comment, so have changed to Red Roo.

 

[Buzzard]

I have not only had the pleasure of meeting Red Roo a couple of times, and yes it was a pleasure, but I have also been helped by Red Roo when I asked and also been offered help without asking when I mentioned in a post I had a problem. I appreciate that Red Roo has to work within guidelines but I am eternally grateful.

 

[RichardMEL]

Folks I want to point out something here. The last sequence of posts have been posted after 10PM AEDT Friday evening. I am not sure where RR is based, but suspect it is in likely SYD, but at any rate it's a Friday evening for them I'm pretty sure. They've liked these posts as I read at 11:25pm AEDT.

My earlier point stands - this is quality on a Friday evening, and above and beyond in my book. Appreciate you're out there, yet on here, looking in and seeing what is going on - when most people are preparing for bed, spending time with loved ones/family or otherwise relaxing on a weekend. Thank you!

 

[ashleyn]

I've had one "Red Roo" interaction in the last year and without divulging details, I was very pleased with the way it was handled and the outcome. I'm very much a happy and loyal QFF.

 

[Red Roo]

Folks I want to point out something here. The last sequence of posts have been posted after 10PM AEDT Friday evening. I am not sure where RR is based, but suspect it is in likely SYD, but at any rate it's a Friday evening for them I'm pretty sure. They've liked these posts as I read at 11:25pm AEDT.

My earlier point stands - this is quality on a Friday evening, and above and beyond in my book. Appreciate you're out there, yet on here, looking in and seeing what is going on - when most people are preparing for bed, spending time with loved ones/family or otherwise relaxing on a weekend. Thank you!

Shhhhh...are you trying to get me in trouble?!

#poorworklifebalance #activelurking #lovetheAFFiPhoneapp

 

[kevrosmith]

Shhhhh...are you trying to get me in trouble?!

#poorworklifebalance #activelurking #lovetheAFFiPhoneapp

#just-as-addicted-as-the-rest-of-us

 

[QF WP]

Shhhhh...are you trying to get me in trouble?!

#poorworklifebalance #activelurking #lovetheAFFiPhoneapp

Good to see we aren't the only ones to check AFF late at night. Now go to bed

 

[mannej]

Better late than never to this thread, but it is good to see some positive recognition!

The work that the Red Roo team puts into this forum, both in and out of recognised business hours, also in a visible manner and behind the scenes makes AFF a valuable source to travellers regardless of status or type of traveler (hey, even I get looked after!).

Whilst I am thankful for the lunch in April of last year, I have had Red Roo help resolve issues without prompt. This type of pro-active customer service is appreciated, and I am sure I am not the only one who has had this type of help from the team.

It is always good to have that link between QF and AFF​, let's hope it continues!

 

[clazman]

Slightly off topic, but i don't recall seeing any other airlines, hotels helping their clients in this forum, IMO this has to be a positive for QF customer service.

 

[Kefci2000]

Met a number of the team at the Mars Rover campaign in Sydney and they were very much the same as described in many if this posts in real life. Fun, bubbly and more than willing to help out.

They were very pleased to have the AFF contingent attend.

 

[opusman]

I think it's great that Qantas provide someone to "engage" with "social media". I think it's slightly odd that social media seems to be required these days to get decent customer service out of large organisations, but Qantas aren't alone in that. So I appreciate Red Roo from that point of view.

However I get the impression some people here see Red Roo as just another member of the forum, which clearly they're not. I don't really understand why some people seem concerned that things we post may offend them or hurt their feelings. To all intents and purposes Red Roo is Qantas, and companies don't have feelings to be hurt. We don't know anything about the person behind the Red Roo account, or whether it's even the same person from one day to the next. It's not even like a call center where you can yell abuse at someone if you want. Anything posted here is directed at Qantas the company, not Red Roo the person.

So thanks Qantas for providing a contact to engage with, and thanks to the people behind Red Roo for doing your jobs and engaging with us, your customers.

 

[RichardMEL]

To all intents and purposes Red Roo is Qantas, and companies don't have feelings to be hurt. We don't know anything about the person behind the Red Roo account, or whether it's even the same person from one day to the next. It's not even like a call center where you can yell abuse at someone if you want. Anything posted here is directed at Qantas the company, not Red Roo the person.

I know this is supposed to be a positive thread and I want it to be so, but i just can't not respond to this.

I'm sorry the above quote almost reads as though you are condoning yelling abuse at a cell centre person because you don't like what they're telling you? Really? I certainly presume and hope you do not seriously mean this.

As for the person/team behind "Red Roo" being "essentially Qantas" - both yes and no - in my opinion anyway. Nobody likes to be abuse specially if they are simply delivering a message on behalf of the employer.. to use a cliche people have feelings too, and I would suggest those same people who clearly (through previous posts in this very thread) have gone out of their way to help people in many and various ways are going to be less likely to WANT to do that if all they get is grief in public forums. Now if the Red Roo account only posted canned PR releases and canned company line statements then fine treat them like the corporate entity... clearly the current holders of the account have put personal effrot and touches into their interaction here, and I think some of the comments posted in various threads have been quite personal in nature. I have no issue with being unhappy with corporate policies or whatnot, but "shooting the messager" (much like abusing a call centre agent in my view) is not appropriate in both examples the people themselves often have little say or power to change what is.

If it be one or a whole team of folks behind the RR name it's clearly more than just a PR posting robot and clearly they have done much for people here on AFF and interacted rather than just been a mouthpiece imho. I think that deserves some respect, recognition and appropriate treatment.

After all things that have previously happened that have been good for members of this forum may dry up. Remember folks, QF don't *HAVE* to do all this extra stuff... that they do is absolutely wonderful. I know many are dissatisfied with the lack of responses to some queries often made (the current example that springs to mind is WP vs P1 access to F lounges) and so on. I'd like to see those sorts of things clarified too, but let's keep things in perspective.

I'd rather have an overall positive interaction with the company than none.

And for reference while I have received a wonderful gift from the RR team, I have never PM'd or asked for any issues or anything to be looked into for myself.. the contact came totally out of the blue from my point of view so while I have absolutely benefited, and I give full disclosure on that, I have not sought anything... mostly because QF have usually delivered everything I expect and have had no issues, which is great in my book

anyway my 2 cents.

 

[opusman]

I'm sorry the above quote almost reads as though you are condoning yelling abuse at a cell centre person because you don't like what they're telling you? Really? I certainly presume and hope you do not seriously mean this.

I said no such thing, and I knew the second I'd hit post that someone would manage to misconstrue it as that.

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