Red Roo
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  • Hi Red Roo, regarding the error problems I posted in the forum with my credit voucher:

    PNR is

    Originally booked as BNE to CNS
    Cancelled ticket & elected to get credit voucher
    Tried to use credit voucher towards another flight ... Came up with error messages (per my post)

    Called up customer service who had no idea why I was getting these error messages ... So she mnually booked me a flight.

    Now when I go look at that PNR it says voucher is ready and to phone up local Qantas office

    So I'm wondering if before my flight I need to change this again (due to work commitments) will I end up having to pay a manual call center fee even though I tried changing it online?
    You could also ask Qantas to look into mine? I have heard back but the outcome was pretty much "can't do anything, piss off". QFF 4511922, it's a $100 purchase from DJ in November 2014 when there was a double point promotion. I would appreciate any help. Thanks
    Would like to complain about treatment as a WP today SYD-MEL

    Equipment change at last minute meant my front row 23e on 767 meant middle row back of plane

    No apologies at all, nasty FA's barking about luggage

    Just about to book a RTW J class

    Now seriously looking at Star Alliance

    No loyalty bonus here at Qantas

    Platinum desk could have at least paged and asked if I wanted to change seat ( or better still just done it for me)
    Red Roo, trying to send a PM to you, but it says your PM box is full! :)
    How can I PM you?
    You are worth your weight in gold, Red Roo. Thank you very, very much for your efforts.
    Regards,
    Andrew.
    Hi Red Roo,
    Where are you? We need you to sort out the London T5 Lounge access for Qantas Club members!
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