To all intents and purposes Red Roo is Qantas, and companies don't have feelings to be hurt. We don't know anything about the person behind the Red Roo account, or whether it's even the same person from one day to the next. It's not even like a call center where you can yell abuse at someone if you want. Anything posted here is directed at Qantas the company, not Red Roo the person.
I know this is supposed to be a positive thread and I want it to be so, but i just can't not respond to this.
I'm sorry the above quote almost reads as though you are condoning yelling abuse at a cell centre person because you don't like what they're telling you? Really? I certainly presume and hope you do not seriously mean this.
As for the person/team behind "Red Roo" being "essentially Qantas" - both yes and no - in my opinion anyway. Nobody likes to be abuse specially if they are simply delivering a message on behalf of the employer.. to use a cliche people have feelings too, and I would suggest those same people who clearly (through previous posts in this very thread) have gone out of their way to help people in many and various ways are going to be less likely to WANT to do that if all they get is grief in public forums. Now if the
Red Roo account only posted canned PR releases and canned company line statements then fine treat them like the corporate entity... clearly the current holders of the account have put personal effrot and touches into their interaction here, and I think some of the comments posted in various threads have been quite personal in nature. I have no issue with being unhappy with corporate policies or whatnot, but "shooting the messager" (much like abusing a call centre agent in my view) is not appropriate in both examples the people themselves often have little say or power to change what is.
If it be one or a whole team of folks behind the RR name it's clearly more than just a PR posting robot and clearly they have done much for people here on AFF and interacted rather than just been a mouthpiece imho. I think that deserves some respect, recognition and appropriate treatment.
After all things that have previously happened that have been good for members of this forum may dry up. Remember folks, QF don't *HAVE* to do all this extra stuff... that they do is absolutely wonderful. I know many are dissatisfied with the lack of responses to some queries often made (the current example that springs to mind is WP vs P1 access to F lounges) and so on. I'd like to see those sorts of things clarified too, but let's keep things in perspective.
I'd rather have an overall positive interaction with the company than none.
And for reference while I have received a wonderful gift from the RR team, I have never PM'd or asked for any issues or anything to be looked into for myself.. the contact came totally out of the blue from my point of view so while I have absolutely benefited, and I give full disclosure on that, I have not sought anything... mostly because QF have usually delivered everything I expect and have had no issues, which is great in my book
anyway my 2 cents.