Qantas site a mess

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So...what happens if you check-in but don't actually board the flight?

Well given you checked in you would delay the flight while QF decide if the are going to offload you or search and page you first. Depending if you checked in at the airport or just online might factor in how long they wait. This would perhaps put an on time flight behind schedule inconveniencing all other pax on the plane. Assuming HLO, offloading wouldnt require a bag search of the hold and would be just paperwork that needed to be completed and reprinting of manifests which would contribute to the further delay of the flight.

I assume since you are a no show and you havent notified them unless you are on a full flex you would likely loose the ticket so couldnt just move flights. Multiple attempts would likely blacklist you for travel. There would likely also be a reconciliation that occurs later to remove the points since you technically didnt fly.
 
Still waiting for some points.

"Pop to the shops and bag 1,000 bonus Qantas Points
Dear xx_
You already get Qantas Points with Woolworths Rewards. To help you enjoy an amazing Qantas reward even sooner, just shop at any Woolworths supermarket once this week spending $40 or more, either in store or online, and scan your Woolworths Rewards card to get 1,000 bonus Qantas Points*. It’s that easy.

But hurry, you must shop and scan by 11:59pm Sunday 6 May."

This was sent on the 28/4 I did the shop a couple of days later. But no points. It was around of the mess of the Qantas site. Sigh! should I chase them?
Forgot about that offer, ours haven’t posted either.
 
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

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So here's a thought....
SC seem to now frequently post before a flight has left the gate, and in one case I've seen them post before boarding has started. So...what happens if you check-in but don't actually board the flight?
You could volunteer to try it and then report back to us. :rolleyes:
 
So here's a thought....
SC seem to now frequently post before a flight has left the gate, and in one case I've seen them post before boarding has started. So...what happens if you check-in but don't actually board the flight?
The visit you and give your children to Mr Dutton because you are obviously not a fit person under the definition of the earn for SCs.
 
There's definitely something going on with the Qantas website in terms of pricing award bookings. Where there is a connection/s between flights, the website seems to be randomly charging for the flights as separate bookings rather than through-flights.

I spoke to a lady over the phone this morning who said Qantas is aware of the issue and is working to fix about but she didn't know how long that will take. Given the error is in Qantas' favour (overcharging rather than under-charging) I suspect it will be months.

In the meantime, you can call Qantas to book at the correct price level.
 
There's definitely something going on with the Qantas website in terms of pricing award bookings. Where there is a connection/s between flights, the website seems to be randomly charging for the flights as separate bookings rather than through-flights.

I spoke to a lady over the phone this morning who said Qantas is aware of the issue and is working to fix about but she didn't know how long that will take. Given the error is in Qantas' favour (overcharging rather than under-charging) I suspect it will be months.

In the meantime, you can call Qantas to book at the correct price level.

As you say, with the 'error' in favour of Qantas what leads us to believe that any attempt to fix this 'error' will ever eventuate?
 
I still dont understand why the Use Points Calculator for Classic Awards is still not working its a week almost. That is one hell of an upgrade........
 
There's definitely something going on with the Qantas website in terms of pricing award bookings. Where there is a connection/s between flights, the website seems to be randomly charging for the flights as separate bookings rather than through-flights.

I spoke to a lady over the phone this morning who said Qantas is aware of the issue and is working to fix about but she didn't know how long that will take. Given the error is in Qantas' favour (overcharging rather than under-charging) I suspect it will be months.

In the meantime, you can call Qantas to book at the correct price level.

Yeah, this error started to be thrown up the same day as the website 'upgrade'.
 
Sure, but its still a lot of money and people would quite rightly be questioning the value of greater spend when you largely have a captive market. Aside from complaining a lot is anyone here actually taking their business elsewhere because of this problem, I suspect not many. They are staying, which is why they are complaining.

The QF web site is/should be the primary interface between QF and its customers. The web site should at least be reliable and functional, that spend should not be controversial within QF.

Earlier this week myself and some colleagues tried to price up some itineraries for the new LHR>PER flight, with the multi city option as we wanted to stop in Singapore and/or Sydney on the way back. The site was unusable. Errors at different stages, when it did appear to be working you go and Edit the search and you'd get an error. Different people, on different machines and different browsers had seemingly random errors trying to look up fares.

An airline's website should be better. QF should have advanced telemetry within the site showing all failed searches/queries, so they can review and fix the code behind the site causing the issues. This should be part of basic operational monitoring - functionality that should be working(in this case, Multi City search) isn't.

Given the numerous errors on the site - both cosmetic and deeper - dont ever appear to be fixed, it appears QF are likely paying on a per incident, or per hour basis, for their outsourced technology teams to fix issues.

Very poor way of maintaining a technology service, and it'll cost them more in the end both on direct technology spend, and indirectly via lost sales etc. God knows how/if they are monitoring and maintaining security on the site.
 
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I still dont understand why the Use Points Calculator for Classic Awards is still not working its a week almost. That is one hell of an upgrade........
You win some, you lose some.

That is what happens when you outsource IT and call centres to the lowest bidder.
 
I still dont understand why the Use Points Calculator for Classic Awards is still not working its a week almost. That is one hell of an upgrade........
Try finding classic award points tables at the moment. Info is there but hard to get at.
 
There's definitely something going on with the Qantas website in terms of pricing award bookings. Where there is a connection/s between flights, the website seems to be randomly charging for the flights as separate bookings rather than through-flights.

I spoke to a lady over the phone this morning who said Qantas is aware of the issue and is working to fix about but she didn't know how long that will take. Given the error is in Qantas' favour (overcharging rather than under-charging) I suspect it will be months.

In the meantime, you can call Qantas to book at the correct price level.
I have to agree there seems to be a problem with overcharging.
Had a quick look last night at 2 x mel to syd rtn flights and quote came out at 114,000 pts, velocity cane out at 42,000 pts. Need to investigate futher. :)
 
I have to agree there seems to be a problem with overcharging.
Had a quick look last night at 2 x mel to syd rtn flights and quote came out at 114,000 pts, velocity cane out at 42,000 pts. Need to investigate futher. :)

In this case it sounds to me like you were looking at Points+Pay flights with Qantas, not Classic Flight Rewards. The current pricing issue should not affect a simple point-to-point booking like MEL-SYD.
 
In this case it sounds to me like you were looking at Points+Pay flights with Qantas, not Classic Flight Rewards. The current pricing issue should not affect a simple point-to-point booking like MEL-SYD.
Ah, thx. It was looked at via my mobile. Need to have a proper look. Cheers
 
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Yesterday's flexible economy (upgraded with points) posted as a classic award with no points or credits.
I see it's been fixed now following a painfully protracted phone call.
 
Yesterday's flexible economy (upgraded with points) posted as a classic award with no points or credits.
I see it's been fixed now following a painfully protracted phone call.
That's been happening for at least 15 year, but I did think it had been fixed. If so, then it's been reintroduced.
 
There's definitely something going on with the Qantas website in terms of pricing award bookings. Where there is a connection/s between flights, the website seems to be randomly charging for the flights as separate bookings rather than through-flights.

I spoke to a lady over the phone this morning who said Qantas is aware of the issue and is working to fix about but she didn't know how long that will take. Given the error is in Qantas' favour (overcharging rather than under-charging) I suspect it will be months.

In the meantime, you can call Qantas to book at the correct price level.

Well I’ve got the flip side of this... booked a Malaysian / Qatar booking and the points were correct on the website. However a couple of days later hadn’t been ticketed.... so getting nervous called up and a supervisor pushed through ticketing manually. Checked later and saw had been charged 14k points more than the website. So now in the midst of getting that refunded!
 
There's definitely something going on with the Qantas website in terms of pricing award bookings. Where there is a connection/s between flights, the website seems to be randomly charging for the flights as separate bookings rather than through-flights.

I spoke to a lady over the phone this morning who said Qantas is aware of the issue and is working to fix about but she didn't know how long that will take. Given the error is in Qantas' favour (overcharging rather than under-charging) I suspect it will be months.

In the meantime, you can call Qantas to book at the correct price level.

If you have to call to get a Multi City booking at the correct price level has anyone done this and had the phone charge waived? Hopefully in this case they wouldn't charge you for the phone booking.
 
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