Qantas site a mess

[Captain Halliday]

I can’t say with 100% certainty this is due to the current QF IT mess, but I’ve never seen it before and it makes no sense:

Looking to book DRW-BNE return in Y in around a fortnight. It’s $624 return for one adult but add a child and it jumps to $1839!

My first thought was it was to do with loadings and the dark arts of yield management, but the flights are showing 9 in all Y buckets, so adding a second pax isn’t kicking it up to flex. Very weird.

 

[Ken1]

I've been doing a dummy booking for ZRH-LHR connecting to LHR-SYD on the same day with BA on 12 May 2019. I'll be booking a similar combination in a couple of months but have been checking the flight release pattern and lately the multi city tool has been charging for separate sectors so 18,000 + 139,000 = 157,000 rather than 139,000 for the combined itinerary. Today when I've tried it has shown 139,000 points but I can't get any further after selecting the second flight - the following error comes up each time I try. Since 139,000 points is coming up maybe they are in the process of fixing it but now have a diffeent software bug with this error message.


Please review the following items

• The system is unable to provide the miles cost for your trip (7067 - 2654)
• We could not find fare for the requested itinerary (5685 UI)

I've just tried doing a dummy booking again for ZRH-LHR connecting to LHR-SYD on the same day with BA on Mon 13 May and Tue 14 May 2019. Yesterday I received the error message but today it has worked and the total for both flights shows as 139,000 as it should be rather than the incorrect 157,000 it has been showing for a while so it appears that the Multi City problem of charging the points for the separate points is fixed.

 

[tim h]

My domestic flight didn’t credit. I had to submit a points claim. It came up with a strange error message.

 

[pauly7]

Well I’ve got the flip side of this... booked a Malaysian / Qatar booking and the points were correct on the website. However a couple of days later hadn’t been ticketed.... so getting nervous called up and a supervisor pushed through ticketing manually. Checked later and saw had been charged 14k points more than the website. So now in the midst of getting that refunded!

Just reporting back that I did get refunded - took a couple of days to come through. All good now, but should not have happened in the first place

 

[RooFlyer]

My domestic flight didn’t credit. I had to submit a points claim. It came up with a strange error message.

Maybe half my points claims are rejected the first round. Sometimes even the second time, when I send in BPs. Call em up and ask what you have to send in.

 

[Happy Trails]

A new one, for me at least, displayed after exiting 'Manage booking':

Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.

Sun May 27 15:48:42 UTC 2018
There was an unexpected error (type=Method Not Allowed, status=405).
Request method 'GET' not supported

 

[cwd]

View attachment 127451 My domestic flight didn’t credit. I had to submit a points claim. It came up with a strange error message.

That's the credit for it at the top of the screenshot isn't it?

I had the same thing happen - no sign of my points after 4 days, put in a claim, 2 days later I got the credit and the error you got. It's a bit strange, but at least I got the credit. The error's date is the date I put the points claim in. With the points posting on a later date than the error, it makes the error look a bit silly, since on that date there was no accrual activity for it.

Like yours, the one which took a points claim has "DISCOUNTED ECONOMY/DISCOUNT ECONOMY" rather than "DISCOUNTED ECONOMY/-" which all my other points postings have.

 

[eminere]

Just found another bug with the site. If you to go Manage Booking from the homepage (one of the four tabs on the homepage along with Book a trip, Check-in and Flight status), as opposed to accessing your booking after logging into Frequent Flyer, when you try to exit Manage Booking insetad of being redirected back to Qantas.com you get this:

Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.

Sun May 27 22:54:29 UTC 2018
There was an unexpected error (type=Method Not Allowed, status=405).
Request method 'GET' not supported

 

[Mattg]

Well I'm still getting the incorrect price online for some multi-city award bookings! Argh!

 

[Dannyism]

I've had no response to missing points claims for jetstar flights over three weeks ago.

Anyone else experiencing same issue? Click agree if so.

I guess I'll need to scan itinerary and boarding passes and send an email to chase up.

 

[Vic]

In general, award tables are arranged in groups of airlines. Using airlines in the same group will give you the same price. If you swap between the listed groups, QF will add the sector prices.

One group is: Qantas, Airnorth, Fiji Airways, Air Vanuatu, American Airlines®, Emirates, Jetstar~~, and QantasLink.

The other group is: Aer Lingus, Air Niugini, Alaska Airlines, British Airways, Cathay Pacific Airways, China Eastern, Dragonair**, El Al, Finnair, Iberia, Japan Airlines, Jet Airways, LAN, Malaysia Airlines, Qatar Airways, Royal Jordanian, S7 Airlines, SriLankan Airlines and TAM Linhas Aéreas.

Then again there's the calssic award return flight table, which is two OW airlines excluding QF.

So in both cases, BA and CX are in different tables to QF, so you need to add the sector prices.

But you could combine AA, EK and QF all on one ticket for the price listed in the first table.

That's not correct. Been looking at a CX/QF business award in the 15000 mile band. Qantas website is correctly quoting the parnter award cost of 139k points forthat distance band. Adding the Qantas and cathay awards for the 2 shorter distances, as you suggest, should have a cost of 164K points.

Hi all, another question about the multi-city tool: I have two possible itineraries to fly Toronto-Melbourne in economy. Both fall into the 9,601-15,000 mile band, which I thought looking at the Qantas partner award table would price at 75k points, but Qantas tell me that's not the case if you use multiple carriers.

One itinerary is YYZ-LHR with BA and then LHR-MEL with QF - pricing at 88k points.
Another option is YYZ-HKG with CX and then HKG-MEL with QF - pricing at 84k points.

Qantas tell me these pricings are correct. They say: "75k points is for a single partner carrier all the way. eg, BA for both segments, or CX for both segments. Anytime you transfer onto another partner the number of points required for a trip increases."

This certainly isn't clear looking at the partner award table (Frequent Flyer - Flying Qantas and Partner Airlines - Flying with Qantas and Jetstar - Using Qantas Points ) but then again I haven't tried to make a booking like this before.

Would appreciate any advice or comments before I go back again to Qantas!

do you have a stopover in london and hong kong? Is the time between flights less than 24 hours?

 

[PJF]

I've had no response to missing points claims for jetstar flights over three weeks ago.

Anyone else experiencing same issue? Click agree if so.

Same problem they are useless been waiting 6 weeks

 

[cwd]

They do and they did. Yes, it used to be hidden a bit in the monthly newsletters I gran tthta, but they definitely do send out such emails.
Further, the original story quoted the couple indicated they had both received those messages and read them, but too late. How is that QF's fault?

I've been waiting on a claim from an I2 from flight from September. The last time I rang them up to hassle them they said they can see the claim in the system and I just need to wait (that was after about 3 months). It's been over 6 months... guess I should call again.

 

[blackcat20]

Must be something going on, logged into my managers account which shows that he had over 2400SC expire at the end of last month. He had no where near that many (he was only Gold) so where they're pulling that number from is a mystery.

 

[Himeno]

I hope this all gets sorted out and working soon.
I have CBR-MEL-LAX-SYD-CBR coming up soon.
W>J upgrades in for MEL-LAX-SYD. Assuming the MEL-LAX upgrade clears (they usually do), I need the CBR-MEL-LAX points to post in the normal QF flight post time to have enough points for the LAX-SYD upgrade to clear.

 

[AisleSeat]

I've had no response to missing points claims for jetstar flights over three weeks ago.

Anyone else experiencing same issue? Click agree if so.

I guess I'll need to scan itinerary and boarding passes and send an email to chase up.

I put in a missing points claim for JQ flights and it took 4 weeks after that for the outbound flight to show up, and that was after following up after 3 weeks.

 

[PJF]

Makes me wonder........ when you make a JQ booking online they ask if you are a member of an FF program. You select QF put in your FF number for what........... they obviously don't use it for anything well they certainly don't use it to forward points on. I have never had a JQ flight that has posted on its own. Have always had to put a claim in. QF customer service told me many people question why JQ ask for the FF info but then do not use it. Have had other OW carriers post no problem after flight without claim intervention. IMHO just coughstar incompetence.

 

[Captain Halliday]

Must be something going on, logged into my managers account which shows that he had over 2400SC expire at the end of last month. He had no where near that many (he was only Gold) so where they're pulling that number from is a mystery.

I had enough points for P1 “expire” even though I barely fell over the WP line. Very odd.

 

[**TBA**]

Makes me wonder........ when you make a JQ booking online they ask if you are a member of an FF program. You select QF put in your FF number for what........... they obviously don't use it for anything well they certainly don't use it to forward points on. I have never had a JQ flight that has posted on its own. Have always had to put a claim in. QF customer service told me many people question why JQ ask for the FF info but then do not use it. Have had other OW carriers post no problem after flight without claim intervention. IMHO just coughstar incompetence.

Of course they use the FF number to post to Qantas???? They do automatically post if you wait long enough.. They used to post within a week, but recently it has taken much longer.

And what makes you so sure that it is Jetstar, and not Qantas where the issue lies?

 

[PJF]

Of course they use the FF number to post to Qantas???? They do automatically post if you wait long enough.. They used to post within a week, but recently it has taken much longer.

And what makes you so sure that it is Jetstar, and not Qantas where the issue lies?

I asked the question yesterday when I spoke to them and they shared with me that the issue is with JQ. So should I call QF out on it and not believe what they are telling me........Also the QF Rep yesterday shared that they get a lot of complaints/enquires about QFF number use by the JQ bookings system. Then again I guess 6 weeks is recent maybe I will leave it and when it gets to 6 months give them a call.